Document Production Associate, Tuesday - Saturday 4:00 PM - 1:00 AM ET

Company Overview

Williams Lea by RRD is a global business support services company with over 200 years of experience delivering world‑class business solutions. We specialize in skilled administrative support, document production, presentation design, and marketing and communications services for leading companies, especially within legal, financial, and professional services industries. With a presence in North America, the UK, Europe, and Asia Pacific, we employ thousands of people worldwide.

Responsibilities

• Utilize appropriate logs and/or tracking software for all document production work.
• Thoroughly assess job requests and ensure appropriate completion of tasks throughout the task lifecycle.
• Perform work in document production, proofreading, intake, and workflow coordination functions as needed.
• Use established procedures, standards, and formats to edit, proof, convert, create, transcribe, or otherwise complete document production requests to client satisfaction.
• Demonstrate proficiency with equipment, technology, software, and hardware necessary to perform job functions.
• Communicate with team members, lead, supervisor, or client on job or deadline concerns.
• Meet contracted deadlines for service delivery to clients.
• Troubleshoot basic software or hardware problems.
• Help foster a proactive environment of continuous service enhancement and relationship building with the client.
• Perform quality assurance on work, as requested.
• Adhere to Williams Lea Tag policies and client policies.
• Use equipment and supplies in a cost‑efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum one (1) year document production experience, preferably in a legal, banking, or large corporate environment.
• Skilled in Microsoft Office (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Familiarity with other software programs for editing and/or creating documents.
• Strong attention to detail and ability to work on multiple projects simultaneously.
• Good organizational skills and ability to meet deadlines.
• Ability to handle sensitive and/or confidential documents and information.
• Good judgment to make decisions that conform to business needs and policy.
• Problem‑solving skills with understanding of when to escalate issues.
• Professional composure when working under immediate deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to thrive in a fast‑paced environment.
• Professional verbal and written communication skills.
• Self‑motivated with a positive attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.

Pay

The hourly rate for this role ranges from $15.91 to $21.63, with starting pay determined by factors such as education, qualifications, experience, certifications, performance, shift, location, and other business needs. Roles may follow step progressions to a target rate or set increments over time, and may include overtime, shift differential, call‑in, and/or stand‑by pay.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance.
• Parental leave and adoption assistance.
• Tuition assistance.
• Employer/partner discounts.