Document Fullfillment Manager

About the role

Kansas Department of Health and Environment (KDHE) is led by Secretary Janet Stanek and comprises three divisions: Public Health, Environment, and Health Care Finance (which includes the State’s Medicaid program, KanCare). KDHE takes a holistic approach to improving and protecting the health and well‑being of all Kansans.

Responsibilities

• Review, plan, organize, and direct tasks necessary for locating/printing/certifying copies of vital records requested, including manual indexing of records without Optical Disk Image, locating and producing copies from microfilm, matching applications with certified copies (re‑check for eligibility and completeness), certifying vital record copies from microfilm/Optical Disk Imaging System, determining records meet statutory requirements for issuance, reviewing applications for recent vital events held for filing of original certificates, working requests out of processing queues, and monitoring processing of confidential program records.
• Provide technical assistance with planning, designing, and troubleshooting upgrades/re‑engineering of the Vital Statistics System.
• Assist with upgrades and re‑engineering by reviewing design documents, providing feedback on changes/enhancements, evaluating processing functions, and ensuring compliance with statutes, regulations, and policies.
• Test proposed upgrade/new program.
• Organize and direct the credit card remote ordering service available by telephone, fax, and Internet.
• Coordinate program upgrades/changes, acting as liaison between VitalChek and OVS.
• Test and assess any program changes by VitalChek or OVS to ensure proper linkage to OVS programs.
• Daily evaluate functions, processes, and request volume of this service, assigning duties as needed to ensure priority service to customers utilizing this order method.
• Document and report to the Section Chief and VitalChek any problems or service interruptions and coordinate needed changes and upgrades.
• Oversee daily balancing and reports; ensure correct daily payment for records ordered is produced for deposit to the State Treasurer.
• Determine if circumstances warrant charges to be removed from a customer's credit card and coordinate such requests with VitalChek.
• Interview, hire, and terminate, if necessary, employees filling three VitalChek operator positions.
• Supervise Processing Unit staff by writing position descriptions as needed and establishing performance