Doctor's Technician (PEG NC)

About the role

At Physicians Eyecare Group, our Doctor Technician's carefully orchestrate an efficient flow and transition from our Clinical services team to the retail team. In this position, you will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience.

Responsibilities

• Deliver an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
• Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information about available products and services.
• Answer customers' inquiries and gather necessary information to ensure a positive experience.
• Schedule and confirm appointments
• Avoid and resolve patient complaints, inform the status of pending orders; ensure all patient expectations are met.
• Maintain patient records confidential and secure in accordance with HIPAA requirements.
• Perform basic housekeeping duties when necessary.
• Other duties as assigned and required.

Qualifications

• You have an associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You have a passion for customer satisfaction and maintain a positive demeanor.
• You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.
• You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• You have schedule flexibility? Work hours will be determined based on business needs.
• You enjoy working with technology and are curious about current innovations.
• Optical experience is a plus.

Benefits

We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.

All eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.

Paid time off that increases with seniority Professional development and promotion opportunities Employee Assistance Program (EAP)

We offer competitive variable compensation opportunities and commission on sales.

Work with an amazing team!