Doctor's Technician

Duties & Responsibilities

• Greet patients and customers upon entry, identifying their needs to enhance the experience and offer promotional items.
• Answer customer inquiries, gather necessary information, and facilitate sales.
• Foster a strong partnership between the retail and clinical services teams.
• Schedule and confirm appointments, enter new patient history, and complete pre-test procedures.
• Assist the management team in resolving patient complaints and update on job statuses.
• Ensure brand standards by performing basic housekeeping duties as needed.
• Execute simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite delivery.
• Ensure brand standards in the lab area and report any equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery time commitments to patients and ensure 100% compliance with Now Service and Ready When Promised.
• Perform other duties as assigned and required.

Key Qualifications

• High school diploma or equivalent.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Effective communication skills, including active listening, building rapport, and empathizing with patients.
• Proactive problem-solving skills to address potential concerns or rebuttals.
• A collaborative spirit and the ability to build respectful and cordial relationships with colleagues and patients.
• Drive for results and the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• A passion for customer satisfaction and maintaining a positive demeanor.