Doctor's Technician

Duties & Responsibilities

• Greet patients and customers upon entry, identifying their needs to enhance the customer experience.
• Answer customer inquiries and gather necessary information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new patient history and personal information, complete pre-test, obtain brief medical history, perform noncontact tonometry, auto-refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
• Aid in managing patient complaints and update management on the status of jobs to ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties as needed.
• Execute simple customer repairs, assemble lenses into frames, edge stock lenses, and ensure accurate and timely delivery of customer orders.
• Ensure brand standards in the lab area, report equipment malfunctions, incomplete orders, incorrect lenses, etc., to management.
• Track delivery time commitments to patients (Now Service, Ready When Promised) to achieve 100% compliance.
• Perform other duties as assigned and required.

Key Qualifications

• Associate’s degree or advanced certification beyond a high school diploma, or currently enrolled in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• The ability to communicate effectively with a diverse group of people.
• Skills in active listening, building rapport, and empathizing with patients.
• Proactivity in addressing potential patients’ concerns or rebuttals through problem-solving skills.
• A collaborative spirit, building respectful and cordial relationships with team and patients.
• A drive for results and the ability to multitask, prioritize, and be flexible in a team environment.
• A passion for customer satisfaction and maintaining a positive demeanor.

About Us

Stanton Optical is among the nation’s fastest-growing, full-service retail optical centers dedicated to offering customer service and quality eyewear at affordable prices. We are committed to supporting the Vision, Mission, and Values of our parent company, Now Optics, which includes Integrity, Collaboration, Accountability, and Respect.

Why Join Our Winning Team?

• We are the fastest-growing, founder-led, and privately-owned eye care provider in the United States.
• We believe quality eye care should be easy, accessible, and affordable for all people.
• We offer a flexible, dynamic work environment where we foster innovation and creativity.
• We encourage proactive sharing of ideas to improve the business.
• Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company-paid life and short-term disability coverage, and free eyeglasses.
• We also offer identity theft protection, pet insurance, and much more.
• Paid time off that increases with seniority, professional development and promotion opportunities, employee recognition programs, Employee Assistance Program (EAP), and 2 free eyeglasses (no dollar limit) every year, along with Friends and Family discounts on our products!
• We offer competitive variable compensation opportunities and commission on sales.

Equal Opportunity Employer

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations, or ordinances.