Doctor's Technician

Duties & Responsibilities

• Provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience.
• Communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store.
• Enhance the patient's clinical experience by seeking opportunities to do so.
• Satisfy all the Physician Eyecare group criteria to ensure proper clinical care.
• Support clinical care by the local PEG doctor who is supervising, meeting the requirements set forth by PEG, including the computer-based learning to ensure proper patient clinical care.
• Learn how to utilize local mode as a tool to enhance overall patient experience and perform when necessary, with supervision from the PEG doctors.
• Insert and remove contact lenses for new and existing contact lens wearers.
• Communicate/order any clinical or contact lens supplies to keep the clinical operation running smoothly as may be required by the PEG physician from time to time.
• Achieve daily/weekly/monthly/quarterly PEG desired goals.
• Maintain patient records confidential and secure in accordance with HIPAA requirements.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Maintain brand standards in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.

Key Qualifications

• 1+ year of experience delivering outstanding customer service to patients and/or customers.
• The ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• The skills necessary to communicate effectively with a diverse group of people.
• An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• Consistently promote high work standards while empowering others to have an entrepreneurial mentality with our company.
• Schedule flexibility.
• Knowledgeable about Microsoft Suite 365.
• Optical experience is a plus.