Doctor's Technician

Duties & Responsibilities

• Greet patients and customers upon entry, identifying their needs to enhance the experience.
• Answer customer inquiries and gather necessary information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new patient history and personal information, complete pre-test, obtain medical history, perform tonometry, refraction, visual acuity, color, stereopsis, and amsler grid tests.
• Assist the management team with patient complaint resolution and update the status of all jobs.
• Ensure all patient expectations are met.
• Perform basic housekeeping duties as needed.
• Execute simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite delivery of eyeglasses.
• Ensure brand standards are met in the lab area, and report any equipment malfunctions, incomplete orders, incorrect lenses, etc., to management.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Perform other duties as assigned and required.

Key Qualifications

• A high school diploma or equivalent.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• The skills necessary to communicate effectively with a diverse group of people.
• The ability to actively listen, build rapport, and empathize with patients.
• The drive to solve problems proactively and address potential concerns or rebuttals.
• A collaborative spirit, building respectful and cordial relationships with the team and patients.
• The ability to multitask, prioritize, and be flexible with changing business needs in a team environment.
• A passion for customer satisfaction and maintaining a positive demeanor.

About Us

Stanton Optical is among the nation’s fastest-growing, full-service retail optical centers dedicated to offering affordable quality eyewear. We are committed to modernizing the eye care experience for all people and supporting the Vision, Mission, and Values of our parent company, Now Optics.

Why Join Our Winning Team?

• We are the fastest-growing, founder-led, and privately-owned eye care provider in the United States.
• We believe quality eye care should be easy, accessible, and affordable for all people.
• We offer a flexible, dynamic work environment fostering innovation and creativity.
• We encourage proactive sharing of ideas to improve the business.
• Eligible employees enjoy great benefits including medical, dental, and prescription drug coverage, company-paid life and short-term disability coverage, and free eyeglasses.
• We offer identity theft protection, pet insurance, and much more.
• We provide paid time off that increases with seniority.
• We offer professional development and promotion opportunities.
• We have employee recognition programs.
• We provide an Employee Assistance Program (EAP).
• We give employees 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!
• We offer competitive variable compensation opportunities and commission on sales.

Equal Opportunity Employer

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations, or ordinances.