Dockmaster General - 3rd Shift

What You’ll Do on a Typical Day

• Champion operation safety as well as support of hand tools and dock-related equipment, as required
• Serve as the primary point of contact for all loading and unloading dock activities, coordinating trailer movements to support daily operational priorities
• Manage and sequence trailer docking, release, and yard flow, applying knowledge of trailer anatomy and fleet safety standards
• Monitor dock conditions and exercise stop-work authority when unsafe conditions are identified; follow proper escalation procedures
• Partner daily with site operations, transportation, yard services, and customer-facing teams to prioritize multiple tasks and competing demands
• Communicate professionally with internal and external stakeholders, maintaining a strong customer service mindset
• Ensure dock activities align with process guidelines, safety standards, and site SWIs, seeing tasks through to completion
• Support dock and yard organization in alignment with 7S workplace standards
• Conduct regular visual inspections and maintain high observational awareness to identify risks, inefficiencies, or potential delays
• Use Microsoft Office 365 and Google Suite tools to track activity, communicate updates, and document issues
• Provide coverage and operational support to site leadership and Lead peers as needed

What You Need to Succeed at GXO

• Experience working in a warehouse, distribution, dock, yard, or transportation-related environment
• Demonstrated ability to coordinate dock or yard activities in a fast-paced operation
• Working knowledge of trailer docking, release procedures, and trailer anatomy
• Ability to work outdoors in all weather conditions and across varied terrain
• Proven ability to follow defined processes, safety standards, and escalation protocols
• Strong communication skills with the ability to engage in daily customer-facing and cross-functional interactions
• Comfort using Microsoft Office 365 and/or Google Suite applications

Additional Qualifications

• Previous experience in a lead, coordinator, or informal leadership role
• Exposure to safety programs, yard management systems (YMS), or WMS environments
• Experience supporting or enforcing safe work practices and stop-work authority
• Mechanical aptitude or familiarity with basic hand tools and dock equipment