Dock Supervisor

Report to the Operations Manager, Assistant Service Center Manager, or Service Center Manager.

About the role

Lead, guide, and direct dock employees, including setting targets, monitoring performance, providing coaching, counseling, and development. Accountable for managing an efficient, clean, and safe LTL operation, including dock planning and scheduling. Enforce compliance with all Company policies, procedures, safety rules, and government regulations. Participate in and make recommendations for hiring and termination processes. Administer and execute assigned portions of the Service Center Business plan. Responsible for meeting all assigned KPIs.

Responsibilities

• Daily utilization of all Company enhancement tools and processes
• Review and revise schedules to increase efficiencies and lower costs
• Responsible for equipment assignment and movement (trailers and tractors) in collaboration with other supervisors/management
• Oversee and ensure proper communication to customers via phone, fax, or email
• Manage all paperwork associated with the dock to ensure timely and correct handling by employees
• Regular attendance is required
• Perform any and all other duties as assigned based on operational, safety, or other needs

Requirements

• High School Diploma or General Educational Degree (GED), or equivalent combination of education and experience; Bachelor’s Degree preferred
• Thorough understanding of the LTL trucking industry, including basic paperwork flow (preferred)
• Prior management, dispatch, and dock experience, preferably in the LTL trucking industry
• Knowledge of the local metropolitan area
• Strong leadership skills, including hiring, coaching, counseling, training, mentoring, and terminating employees
• Team-building and interpersonal skills
• Excellent verbal, written, and listening communication skills
• Strong planning and organizational skills
• Good computer skills (AS/400 and MS Office a plus)
• Strong work ethic and problem-solving skills
• Willingness to work an average of 50 hours per week
• Ability to work any shift, including nights and/or weekends, and in any weather condition
• Capable of lifting approximately 20 lbs. or more as required by job functions
• Compliance with all company policies, rules, procedures, and Code of Conduct
• Ability to interact well with others and work independently or in a team setting
• Capability to work under tight time constraints in a high-volume environment with multiple priorities
• Ability to read, interpret, and comply with written information such as safety rules, operations manuals, and maintenance instructions
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and a criminal history background check
• Must be authorized to work in the United States

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to talk or hear
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Frequently required to sit and use hands to operate computers and other standard office equipment
• Occasionally required to stand, walk, lift, twist, turn, and reach with hands and arms
• Must be capable of lifting a minimum of 20 lbs. or more as required by job functions

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently exposed to work near moving mechanical parts and fumes or airborne particles
• May be required to work in high or precarious places, with hazardous materials, and in various weather conditions
• Noise level in the work environment ranges from quiet to loud, depending on job functions

About the Company

Estes is the largest, privately owned freight carrier in North America. As an asset-based transportation provider with a global footprint, Estes delivers reliable freight solutions and exceptional service. With nearly a century of freight shipping expertise, Estes operates a robust fleet and a vast network of over 10,000 doors and 280 terminals. The company offers comprehensive transportation solutions, including Less Than Truckload (LTL), Volume LTL, Truckload, Time Critical Guaranteed, Custom Shipping and Logistics, and Final Mile, backed by over 24,000 employees.

Our mission is to deliver responsive freight solutions so employees and customers can focus on what matters most. Estes fosters a family-inspired culture built on integrity and trust, driving the way we work. We embrace challenges with courage, grit, and determination, working together to overcome obstacles.