Dock Hand

About the role

The Dock Hand is an integral part of the support team for the marina. They are responsible for working directly with the team to support the day-to-day needs of the marina; including vessel cleaning, coordination of onboard provisions and pumping fuel at marinas that have a fuel dock. The Dock Hand provides excellent customer service to ensure a smooth and welcoming experience for all marina visitors.

Responsibilities

• Greeting and checking in guests in a friendly and professional manner.
• Aiding with reservations, providing information about the facility and services, amenities and policies.
• Handling payment procedures.
• Handling cash transactions accurately and securely.
• Maintaining an organized cash drawer and reconciling transactions at the end of each shift.
• Fulfilling emergency situations, such as fire alarms or medical emergencies.
• Providing assistance to guests and staff as needed.
• Aiding with removing mooring covers.
• Assisting with preparing boats for scheduled outings.
• Maintaining cleanliness of the yachts: washing, polishing chrome, cleaning teak floors, cleaning engine compartments, replacing oil sorbs as needed.

Requirements

• Boating experience is a plus but not required.
• Will be operating equipment to include tractors/mowers/hoist/etc.

Qualifications

• High school or equivalent education.
• Strong customer service orientation, basic accounting skills, and the ability to remain calm and professional under pressure.
• Basic boating knowledge is a plus.

Skills and Abilities

• Computer proficiency in Microsoft Office and property management systems.

Working Conditions & Physical Effort

• Work is performed indoors and outdoors in the marina and is physically demanding.
• Associate must speak, listen, complete documents, process requests, operate office equipment such as a telephone, calculator, computer, copier, and fax.
• Able to occasionally lift up to 50 lbs.
• Able to stand for extended periods and occasionally kneel, stoop, bend, and twist in tight areas.
• Comfortable with ladders and confined spaces is required.
• Able to work in the elements regularly.