Dock Attendant-Captains Club

Principle Responsibilities and Position Purpose

The Captains Club is a private boat club operated out of the Marina at the Lodge at Whitefish Lake. Our members gain access to a fleet of high-end boats, without the hassle and cost of typical boat ownership while enjoying concierge-style service from our dedicated crew.

As we head into the 2026 season, Captains Club continues to grow and evolve. We are looking for a crew that is excited to serve our members and help deliver the exceptional, luxury boating experience that defines The Captains Club.

Main Duties and Responsibilities

• Maintain a professional image.
• Provide exceptional customer service.
• Maintain excellent knowledge of the club, its offerings, and the ability to recommend and guide guests in safe boating practices.
• Must be comfortable learning new computer software to track members’ reservations, requests, and boat usage.
• Perform all opening, side work, and closing duties accurately and completely.
• Maintain a clean workspace.
• Must be comfortable around boats and willing to obtain knowledge of safe boating operation as well as in-depth understanding of how to operate our fleet.

Daily Tasks

• Set up Captains Club stand.
• Review “Todays Reservations” within reservation software.
• Detail and prepare boats for “Todays Reservations.”
• Conduct thorough boat inspections and safety equipment inspections.
• Prepare all requested food and beverage items before members’ arrival and have it stocked on the boat.
• Check members in and out for their reservation within reservation software.
• Track and manage damage or incidents as they arise.
• Aid members in boarding boats and departing from dock.
• Provide safety speech and operational review of boats for each outing.
• Aid members in returning to dock and deboarding boats.
• Be available to act as a concierge for our members and willing to go above and beyond to create unique experiences.
• Fuel boats and details after each outing.
• Communicate with members on boat availability.
• Promote and enforce all club rules and regulations.

Specific Job Knowledge, Skills and Abilities

• Must be organized and detail oriented.
• Must be punctual and arrive at work on time and in accordance with posted schedule.
• Ability to move around the docks and get in and out of boats for cleaning and maintenance.
• Follow and respond to management instruction and direction.
• Desire to provide exceptional member experience and have an eye for detail regarding boat cleanliness and maintenance.
• Be willing and able to operate a boat in, and around, crowded dock areas.
• Experience or knowledge of boating, safe practices, and boat operation is desired.

Physical Activity

• Sitting: Occasional
• Walking/climbing stairs: Constant
• Crouching/Bending: Constant
• Lifting/Carrying (20-30lbs): Frequent
• Pushing/Pulling: Frequent
• Talking: Constant
• Climbing in and out of boats: Constant
• Hearing: Constant

Qualifications

• Education: Highschool Diploma, or GED/vocational training, or job-related experience
• Experience / Licenses or certificates: Must have experience maneuvering and docking boats, have knowledge of safe boating practices and understand operation of boats to the extent you can teach members how to operate a vessel, and must have a valid driver’s license.