Dock and Door Technician

Duties And Responsibilities

• Repair all types of Dock and Door equipment that RW sells and services.
• Repair all types of equipment that Raymond West sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Service leadership.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Represent the entire company at all times.
• Pass Raymond Certification and re-certification if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Maintain an acceptable driving record as established by the company’s insurance carrier.
• Report accidents whether self or customer.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary.
• Must coordinate all overtime with assigned supervisor.
• Must follow all procedures in the company’s Employee Handbook.
• Must follow safety procedures and use good judgment in regard to safety.
• Must be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Required Skills/Abilities

• Excellent written and verbal communication skills.
• Excellent Organizational Time Management skills.
• Proficient in Microsoft office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of an organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
• Must be self-motivated and able to manage time efficiently.
• Must be customer oriented.
• Able to always exhibit professional behavior.
• Willing to follow mandates and procedures of the Service Department.
• Ability to deal with customers on a face-to-face basis.
• Maintain a sound working relationship with other technicians and fellow workers.
• Must pass all available certificates appropriate to the position.
• Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Raymond Level 1 Certified or working towards that goal, if applicable.
• Must possess a valid driver’s license with no more than the allowable level of points on record, if applicable.
• Maintain personally owned tools according to approved minimum tool list.
• Maintain additional tools as required by duties and certification level.
• Must be able to take directions.
• Must be a team player, i.e., to work with peers.
• Must have working knowledge of hydraulic systems.
• Must have mechanical abilities.
• Maintain a clean, neat, and professional appearance.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Must be motivated to continuous self-development and training.
• Willing to assume more responsibility as required.