DOAS Senior Project Manager
About the role
The Project Manager will lead the stabilization and resolution of production issues affecting Workday benefits, payroll deductions, retirement contributions, eligibility, and data exchanges with third-party benefit providers. The Dept. of Administrative Services (DOAS) is seeking a Senior Project Manager to develop and manage an integrated plan for resolving complex benefits-related issues involving Workday configuration, employee and payroll data, inbound and outbound integrations, transaction processing, vendor systems, and business procedures. The Project Manager will coordinate work across DOAS, statewide ERP teams, functional and technical resources, payroll and finance teams, business analysts, and third-party benefit administrators. The position will drive issues from identification and prioritization through root-cause analysis, corrective action, testing, production deployment, reconciliation, employee remediation, and verified closure. The Project Manager must be able to establish accountability across organizations, identify dependencies, obtain decisions, and escalate risks that could affect employee benefits, payroll deductions, contributions, vendor funding, or regulatory obligations.
Responsibilities
- Establish and maintain a single authoritative backlog of benefits issues, including business impact, severity, affected population, integration, incident or change number, accountable owner, dependencies, target date, and closure criteria.
- Lead cross-functional teams assigned to resolve individual benefits issues. Keep