DMV Specialist

About the role

Rogue Credit Union is a member-owned, not-for-profit financial cooperative in southern Oregon. The role involves processing DMV paperwork for loans and providing lending support services.

Responsibilities

• Exhibits expertise with all Department of Motor Vehicle paperwork on consumer loans, releases titles on paid off loans, files titles, processes payoffs, monitors reports to ensure the credit union's lien position has been perfected on collateral, etc.
• Uses problem solving and decision-making skills to assist front line staff, dealers and members when answering questions related to title processing.
• Serves as a resource for front line staff answering questions through phone and email communication relating to lending systems, policies, rules regulations, procedures, practices, products, services and questions related to lending and title processing.
• Stays current on applicable regulations, credit union policies, operational controls, safety measures, service, and security procedures to ensure compliance throughout assigned areas of the credit union.
• Proactively performs other related duties as required.

Knowledge and Skills

• Experience: One to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Other Skills: Accuracy and attention to detail are critical. Ability to prioritize and multitask. Strong verbal and written communication skills. Resourcefulness in solving problems and providing solutions. Strong computer skills with Work, Excel, Outlook and other relevant software.

Physical Requirements

• Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking.
• Finger dexterity while using computer.
• Occasional talking and hearing in person and on the telephone.
• Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.
• Ability to drive a motor vehicle or arrange for own transportation.

Work Environment

• Normal workday with occasional overtime.
• May require working Saturdays or Sunday.
• Exposed to potentially hazardous condition, i.e., robbery.