DMV Clerk

About the role

The DMV Clerk position at Bonner County is responsible for providing excellent customer service both in person and on the phone. Key responsibilities include handling customer, dealership, and financial institution transactions, processing applications for titles, collecting Idaho sales tax, processing vehicle registration, and other DMV-related services. Accuracy is crucial, and the incumbent must interpret, apply, and explain provisions of the Idaho vehicle code and departmental rules, regulations, and policies.

Responsibilities

• Deliver excellent customer service both in person and on the phone.
• Handle customer, dealership, and financial institution transactions.
• Process applications for titles, collect Idaho sales tax, and process vehicle registration.
• Interpret, apply, and explain provisions of the Idaho vehicle code and departmental rules, regulations, and policies.
• Perform general clerical duties and balance cash drawer and credit card receipts at the close of each day.
• Review forms and documents from the customer for compliance with policies, procedures, and laws.
• Collect and maintain confidentiality and security of customer sensitive personal information in compliance with state privacy laws.
• Keep current on changes in legislation, administrative rules, and agency policies.
• Can be high volume and high stress at times.
• Work typically involves regular and recurring work situations that require a moderately high degree of complexity.
• Communicates most frequently with others outside the organization including members of the public, in person, via phone, and in writing.
• Communicates regularly within the department with coworkers and supervisors and with other departments within the County.
• Work has a distinct impact on the operations of the departments efficiency and effectiveness.
• Work also has a distinct impact on the County and State in generating and collecting revenue.
• Work is typically performed in an office environment with occasional exposure to outdoor conditions when the incumbent inspects vehicles.

Essential Functions

• Provides assistance to the public in attaining title and registration to a variety of vehicles including, but not limited to, automobiles, boats, ATVs, mobile homes, motor homes, utility and travel trailers, and commercial trucks and trailers.
• Issues temporary vehicle registrations and issues new, replacement, and temporary disability placards.
• Intermittent high stress during periods of heavy activity. Accuracy is critical.
• Based on information received from the customer, determines conformance with title/registration requirements and explains, verbally or in writing, what additional information or actions may be needed to complete transactions.
• Conducts inspections of vehicle serial numbers by physically inspecting the vehicle for such numbers. May require research to locate serial numbers and knowledge of procedures when numbers cannot be located.
• Assigns HIN numbers for untitled/registered boats.
• Calculates and collects Idaho sales tax on the purchase of vehicles when not collected by dealers.
• Assists members of the public, title companies, and financial agencies in converting manufactured homes to real property.
• Conducts daily balance of cash, check, and credit card transactions to State report and to individual cash drawer(s).
• Verifies all sticker transactions issued each day.
• Verifies title transactions each day prior to sending the report to the designated state agencies.
• Processes new and renewal license registrations and title transactions sent by mail.
• Provides verbal or written communication of additional requirements needed for transactions not able to be completed.
• Processes title applications for local and out-of-state dealerships and financial institutions.
• Provides verbal or written communication of Additional Requirements Needed For Transactions Not Able To Be Completed.
• Completes appropriate forms and processes required for refunds or cancellation of transactions in compliance with state auditor requirements.
• Answers phones, greets customers, and answers inquiries related to registration and licensing in a professional and polite manner.
• Directs incoming calls and visitors to the appropriate contact.
• Supplies vendors with information as requested.
• Provides out-of-state numbers and addresses to customers when needed.
• Performs all other duties as assigned.