DME Clinical Lead - Sleep

About the role

The DME Clinical Lead - Sleep is responsible for the day-to-day clinical leadership, coaching, and performance of team members supporting patients throughout the PAP therapy journey. This role oversees two primary clinical functions: PAP Education & Initiation and Sleep Coaching & Post-Setup Support. This role ensures patients receive a consistent, high-quality experience from initial PAP setup through ongoing therapy support.

Responsibilities

• Provide day-to-day leadership for employees supporting PAP setup and post-setup care.
  • Set clear expectations for clinical quality, productivity, documentation, communication, and accountability.
  • Conduct regular coaching, observation, and performance conversations.
  • Support onboarding, training, and competency development for new and existing team members.
  • Build a culture in which employees proactively identify problems, escalate concerns appropriately, and take ownership of the patient experience.
  • Maintain the skills and knowledge necessary to fill in for either PAP Education & Initiation or Sleep Coaching/Post-Setup Support.
• Serve as a PAP therapy subject matter expert for the DME team and providers.
  • Maintain strong knowledge of PAP devices, masks, accessories, therapy data, common treatment barriers, and troubleshooting techniques.
  • Ensure clinical workflows align with organizational policies, manufacturer guidelines, payer requirements, and applicable clinical standards.
  • Maintain and reinforce clinical standards, workflows, protocols, and competencies.
  • Review patient interactions, documentation, and team performance to identify coaching and process improvement opportunities.
  • Conduct routine quality reviews of patient interactions, documentation, and clinical decision-making, reporting concerns up to DME leadership.
  • Develop and maintain clinical reference materials, workflows, scripts, educational resources, and standard operating procedures related to PAP therapy.
  • Escalate significant clinical, safety, compliance, or patient experience concerns appropriately.
• Model and reinforce a patient experience that is supportive, individualized, and confidence-building.
  • Affiliate with escalated PAP therapy concerns.
  • Identify recurring patient experience issues and partner with leadership to address root causes.
• Identify opportunities to improve PAP workflows, clinical quality, efficiency, and patient outcomes.
  • Partner with DME operations, clinical teams, providers, customer support, billing, and other teams as needed.
  • Support development and implementation of new PAP programs, workflows, training materials, and clinical initiatives.
  • Escalate recurring operational, clinical, or product-related barriers to appropriate leadership.

Qualifications

• Active clinical license or credential appropriate to organizational and regulatory requirements (RT, LPN, RPSGT).
• Strong knowledge of PAP therapy, sleep apnea treatment, PAP equipment, mask fitting, and common treatment barriers.
• Experience educating and supporting patients during and after PAP initiation.
• Demonstrated ability to coach, train, and provide constructive feedback.
• Strong communication, critical thinking, and organizational skills.
• Ability to oversee multiple priorities in a fast-paced clinical environment.
• Previous leadership, supervisory, or training experience.
• Experience developing clinical workflows, training materials, or standard operating procedures.
• Familiarity with several PAP therapy brands’ devices, masks, and supplies.