Divisional Vice President, Community Operations
About The Role
The Divisional Vice President, Community Operations is responsible for the overall performance, scalability, and day-to-day execution of 52TEN’s growing portfolio of manufactured housing communities. This leader manages a team of Community Managers and District Managers who oversee our communities and their on-site teams.
Key Results (Accountabilities)
Operational Excellence: Drive consistent property-level performance across the portfolio by meeting or exceeding operational expectations related to occupancy, delinquency, home sales, curb appeal, and resident satisfaction through disciplined execution and proactive problem-solving.
Scalable Growth: Lead the seamless integration of 35+ new communities while building the systems, people, and processes necessary to scale from 30 to 75+ team members over the next 3 years
Team Leadership & Culture: Build and maintain a high-performing, accountable operations team through intentional hiring, coaching, and values-driven leadership
Financial Performance & Reporting: Deliver NOI growth by owning budget development, partnering on forecasts, strategic expense control, and disciplined capital management
Compliance & Risk: Ensure operational compliance and minimize legal exposure through consistent standards, proactive training, and systems enforcement
Primary Responsibilities
Portfolio Operations Oversight: Lead national community operations with oversight of performance, site execution, and consistent adherence to company standards
Financial Management & Forecasting: Manage all financial aspects of operations including budgeting, forecasting, variance reporting, and alignment with long-term strategy
Acquisition Due Diligence & Integration: Support the acquisitions process by evaluating new properties, planning integrations, and leading post-close operational transitions
Systems & Processes Leadership: Develop and standardize SOPs, implement scalable tools, and drive operational consistency with flexibility for regional nuances
Resident Experience & Community Outcomes: Enhance the resident experience by setting standards for service, responsiveness, communication, and community presentation
Strategic Growth Opportunities: As 52TEN continues to scale, this role may evolve to include broader cross-functional and executive leadership responsibilities
What We’re Looking For
10+ years of strategic and tactical leadership experience in manufactured housing operations, with a strong track record of driving performance, scaling teams, and leading through growth and change
Strong leadership and coaching experience with direct responsibility for managers and remote teams
Solid financial acumen with responsibility for property-level and regional budgets, forecasting, and CapEx
Track record of building scalable systems, improving team performance, and implementing new technology
Excellent communication, judgment, and follow-through
Self-driven, resourceful, and comfortable working in a growing, entrepreneurial business