Division Manager

About the role

The Division Manager directs and supervises a team that provides protective services to children and families. The team delivers social services to maintain children in safe and positive family units or works with the court systems to remove children from their families to place them in protective environments.

Please click this link for a realistic job preview video. This position is in Indianapolis, Indiana, and will serve Marion County, and surrounding counties as needed.

Responsibilities

• Promote, maintain, and model working relationships with staff, clients, and partners that are inclusive, respectful and adhere to the vision, mission, and core values of the Department.
• Prioritize work of subordinate supervisors and staff within the department and ensures that deadlines are met.
• This includes assessment of the risk to the child when complaint calls are received, and staff is not available to respond to all calls.
• Supervise and assign work to subordinate supervisors.
• Sets standards for work based on federal, state, and judicial system regulations and guidelines.
• Makes sure the flow and quality of work performed is monitored and accountable.
• Schedules on call rotation of Family Case Managers 2’s.
• Ensures effective monitoring and accountability of staff to meet the best interest of children specifically for direct reports.
• Ensures effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources.
• Manages employee travel, time reporting and overtime to ensure maximum efficiency in case management and costs.
• Establishes and/or communicates and interprets policy and objectives to staff.
• Effectively trains Family Case Managers and other staff on new programs and developments.
• Identifies management and organizational problems and provides training opportunities for resolution.
• Reviews and measures staff and unit performance.
• Identifies employee training needs and prepares employee training plans.
• Conducts performance appraisals and maintains a fact file for all assigned employees.
• Interviews applicants for vacant positions and makes promotional and hiring recommendations to the Local Office Director.
• Reviews and/or authorizes leave requests for Family Case Managers and other staff under their supervision.
• Identifies behaviors and/or performance contrary to the vision, mission, and core values of the Department. Recommends, assists, and documents the need for corrective disciplinary action.
• Aids the Director or Division Manager in establishing long-term goals and objectives for the county office or division.
• Sets and implements goals and objectives within the department both long and short term.
• Ensures that Family Case Managers and other staff are following policies, regulations, and operating procedures.
• Assures that contacts between staff and clients receiving services, as well as, between staff and all other involved social service providers and/or the public are conducted in a professional and ethical manner.
• Recruits, selects, onboard, and trains employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Ensures work adheres to quality standards, deadlines, and proper procedures.

Requirements

• A Bachelor’s degree in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, Sociology or a related field.
• One (1) year of experience in providing social services to children or families.
• Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.
• Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.
• Thorough knowledge of state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.
• Thorough knowledge of the operation of the local court system and law enforcement agencies.
• Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff.
• Specialized knowledge of the state budget process.
• Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
• Ability to prioritize and manage workflow of subordinate supervisors and staff.
• Ability to supervise the work of supervisory, professional, and clerical staff.
• Ability to prepare clear, accurate reports.
• Ability to use tact and empathy in working with people of diverse backgrounds.
• Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services.
• Ability to communicate articulately for court testimony.
• Ability to use computerized caseload data in planning and coordination of work.
• Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
• Ability to effectively manage a satellite office or major unit within a county office.

Credentials

• A Bachelor’s degree in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, Sociology or a related field.
• One (1) year of experience in providing social services to children or families.

Qualifications

• Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.
• Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.
• Thorough knowledge of state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.
• Thorough knowledge of the operation of the local court system and law enforcement agencies.
• Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff.
• Specialized knowledge of the state budget process.
• Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
• Ability to prioritize and manage workflow of subordinate supervisors and staff.
• Ability to supervise the work of supervisory, professional, and clerical staff.
• Ability to prepare clear, accurate reports.
• Ability to use tact and empathy in working with people of diverse backgrounds.
• Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services.
• Ability to communicate articulately for court testimony.
• Ability to use computerized caseload data in planning and coordination of work.
• Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
• Ability to effectively manage a satellite office or major unit within a county office.

Skills

• Excellent communication skills.
• Strong leadership and supervisory abilities.
• Ability to handle sensitive and confidential information.
• Knowledge of child welfare laws and regulations.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and priorities.
• Ability to make sound decisions under pressure.
• Ability to build and maintain positive relationships with clients and colleagues.
• Ability to conduct thorough investigations and interviews.
• Ability to manage caseloads and monitor outcomes.
• Ability to develop and implement policies and procedures.

Benefits

The Indiana Department of Child Services offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully-funded pension plan options.
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Up to 15 hours of paid community service leave.
• Combined 180 hours of paid vacation, personal, and sick leave time off.
• 12 paid holidays, 14 in election years.
• Education Reimbursement Program.
• Group life insurance.
• Free Parking for most positions.
• Free LinkedIn Learning access.

Pay

The salary for this position traditionally starts at $67,314.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

Schedule

The schedule for this position is typically Monday through Friday, with occasional evening and weekend work as needed.