Division Director - HOA Community Management - Team/Client Director

Specific Responsibilities

- Develop and maintain strong relationships with a large portfolio of customers - Ensure optimized and consistent operations of a complex service product - Team development, including monthly one-on-one employee meetings, development plans, and accountability conversations - Uphold the company-wide commitment to provide amazing same-day customer service - Other duties as assigned by the executive team

Job Requirements

- Required Education and Experience: Degree from an accredited university; prior HOA experience is preferred; 15+ years of employment experience, including at least 8 years of developing staff; prior experience managing team(s) with over twenty-five salaried professional employees; detailed hands-on experience with operations, service delivery, financials, HR, relationship building, growth, team motivation and engagement - Knowledge, Skills, and Abilities: Strong problem-solving skills, including confidence in decision-making and the ability to effectively explain decisions to clients; dedicated team leader and developer abilities, including the motivation of a team; strong analytical and organizational skills; strong customer service skills; self-motivation and the ability to set and work at a fast pace