Diversion Program Manager
About the role
The Diversion Program Manager oversees the strategic management and operational oversight of our Gun Diversion Program within Travis County. The position ensures the effective distribution of services, manages a team of clinicians, and collaborates with state attorneys, judges, and external stakeholders to achieve program goals of community safety, reduction of rearrests, and future violent-related incidents.
Responsibilities
Lead and manage the day-to-day operations of the diversion program aimed at addressing the causes of maladaptive behavior (ie illegal firearm possession) and subsequently reducing rearrests (recidivism).
Develop, implement, and monitor the coordination of services from intake to discharge planning.
Oversee program budgeting and ensure resources are appropriately allocated to achieve program goals of community safety, reduction of rearrests and future violent-related incidents.
Supervise and lead a team of clinicians responsible for the day-to-day execution of services, including Individual therapy, CBT groups and other recommended treatments per the assessments proven effective for behavior change.
Identify training and professional development opportunities for team of clinicians to enhance clinical practices and program effectiveness.
Foster a positive work environment and collaboration with external stakeholders.
Ensure the diversion program adheres to best practices and is in compliance with local, state, and federal regulations.
Stay abreast of legislative and development changes in policies to make “informed” program adjustments.
Oversee service delivery to ensure program compliance.
Ensure regular progress reports for attorneys and external stakeholders.
Avoid unnecessary documentation and use data and feedback to inform program decisions and service delivery.
Serve as the liaison between operations and attorneys/external stakeholders.
Represent GRO’s Gun Diversion Program at local and state meetings, conferences, and working groups focused on diversion strategies and programs.
Respond to and resolve complex or sensitive issues related to diversion operations, working collaboratively with clinical team and external stakeholders to find resolutions.
Requirements
In-depth knowledge of diversion strategies and alternatives to incarceration, including state and federal regulations related to these programs.
Proven experience in managing budgets and staff development.
Strong communication skills, both written and verbal, with the ability to effectively engage with internal teams and external stakeholders.
Leadership and supervisory experience in managing community-based mental health teams.
Expertise in Texas Medicaid billing procedures, regulations, and compliance requirements for mental health services.
Strong understanding of mental health crisis management, diversion strategies, and evidence-based practices for serving individuals with mental health conditions.
Excellent communication, interpersonal, and organizational skills.
Ability to work collaboratively with diverse stakeholders and navigate complex community systems.
Qualifications
Bilingual in Spanish and English.
Master’s degree in Social Work, Psychology, Public Health, or a related field.
Minimum of 5 years of experience in community mental health services, with a strong emphasis on diversion and crisis intervention programs.
Extensive experience working in Travis County’s mental health system, including familiarity with local resources, providers, and community dynamics.
In-depth knowledge of Texas Medicaid billing practices, regulations, and compliance requirements for mental health services.
Proven track record of leadership and supervision in managing community-based mental health teams.
Strong understanding of mental health crisis management, diversion strategies, and evidence-based practices for serving individuals with mental health conditions.
Excellent communication, interpersonal, and organizational skills.
Ability to work collaboratively with diverse stakeholders and navigate complex community systems.
Skills
Ability to lead, coach, and develop a diverse team, make effective decisions, and resolve conflicts.
Deep knowledge of crisis intervention, diversion strategies, and local mental health resources.
Expertise in Texas Medicaid regulations, billing procedures, and maintaining compliance.
Skills in designing, implementing, and evaluating diversion programs while managing resources and budgets.
Capacity for long-term planning, innovative service delivery, and systems-level thinking.
Strong verbal and written communication, interpersonal, and negotiation skills.
Commitment to ethical practices, confidentiality, and advocating for vulnerable populations.
Ability to analyze data, manage risks, and drive continuous improvement.
Emotional resilience and stress management skills to navigate high-pressure situations.
Benefits
Competitive salary and benefits package.
A supportive and dynamic work environment committed to social impact.
Opportunities for professional development and growth.