District Technical Representative II

About the role

The District Technical Representative (DTR) supports Siplast roofing, building envelope, and waterproofing systems for low-slope roof types commercial construction and provides additional support for GAF, GAF Energy and other Standard Industries businesses as needed. This position is remote, however, it will reside in the territory and generally requires the establishment of, and operation from, an in-home office and it requires travel of 30-60% to various customers, events and offsite meetings. The position reports to the Area Director, Field Services or Regional Manager, Field Services as applicable.

Responsibilities

• Conduct milestone inspections such as pre-construction, interim and final for new construction roofing, building envelope and waterproofing projects and leak and complaint inspections for finished projects
• Aids in problem resolution, investigates complaints and guarantee claims, including providing on-site evaluations and written documentation to internal and external business partners and owners/customers
• Delivers on-site and remote training for contractors, installers, and internal employees to ensure product knowledge and installation standards for the entire Siplast product line with additional support for GAF, GAF Energy and other Standard Industries businesses as needed
• Serve as a technical resource for project teams, providing troubleshooting assistance and field recommendations
• Complete and submit accurate field reports, inspection documentation, and guarantee assessments in a timely manner
• Manage schedules to prioritize open inspections, mileage and expense reports in alignment with company policies and ensure cost effectiveness
• Adhere to all safety policies and procedures to maintain a safe and compliant work environment including but not limited to following established safety protocols, using appropriate personal protective equipment, participating in safety training, reporting hazards or incidents promptly and complying to all safety regulations

Requirements

• H.S. Diploma or General Education Degree (GED)
• 5+ years construction and/or roofing experience
• Experience managing client/customer relationships
• Excellent communication and interpersonal skills, both written and verbal
• Critical thinking, problem solving and problem resolution skills
• Ability to travel as necessary
• Ability to have and maintain a company credit card for business related expenses
• DL NUMBER - Driver License, Valid and in State Must have and maintain a valid driver’s license and an insurable driving record

Qualifications

• Bilingual: English/Spanish
• Associate’s or Bachelor's Degree OR recognized industrial certification(s) relating to building materials, building construction or similar technical products
• Exceptional knowledge in roof theory and application including hands-on skills
• Self-disciplined and motivated; a self-starter with initiative
• Strong organizational and planning skills including ability to follow up and manage time effectively
• Ability to teach others
• Strong mechanical aptitude
• Understand basic drafting, with ability to read blueprints
• Experience with Google Suite or MS Office and other programs such as Salesforce

Benefits

• Health insurance options that include medical, dental, and vision for you and your family
• Family-Building benefits support the many different journeys to fertility and parenthood
• Robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions
• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program
• We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees
• Competitive salary, benefits, 401k, and vacation packages for all full time permanent positions