District Support Specialist

About the role

If you're seeking more than just a job, join Heights Finance and kickstart your career! At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued.

Responsibilities

• Support District Growth: Partner with the District Manager to drive performance, support business goals, and ensure operational excellence across multiple locations.
• Lead by Example: Step in as acting Branch Manager when needed, setting the tone for customer service, sales, and team collaboration.
• Train and Mentor: Onboard and coach new team members, sharing your knowledge and helping them grow into high-performing contributors.
• Deliver Exceptional Service: Assist customers in selecting the right financial solutions, ensuring their needs are met with care and professionalism.
• Manage Delinquency: Proactively work with past-due customers to find solutions and maintain healthy account performance.
• Stay Agile: Embrace a variety of responsibilities and adapt to the unique needs of each branch you support—no two days are the same!
• Travel with Purpose: Provide in-person support across the district, bringing consistency, leadership, and energy wherever you go.

Qualifications

• Customer Service Experience: Background in customer service, collections, finance, or banking is highly desirable.
• Leadership Potential: Ability to step into leadership roles, coach others, and support team success.
• Flexibility and Travel: Willingness to travel within the district to provide in-person support where it’s needed most.
• Valid Driver’s License: Must maintain a valid driver’s license and current auto insurance for travel between branches.
• Strong Communication: Excellent interpersonal skills with the ability to build relationships and foster collaboration.
• Problem-Solving Skills: A proactive mindset with the ability to identify challenges and implement effective solutions.

Pay

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

Schedule

Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons