District Service Manager - Direct Sales

Position Purpose

This position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and regional personnel in a specified area of responsibility. This position will report directly to the Regional Service Manager. The territory consists of Washington, ,Oregon, Idaho, and Utah.

Major Tasks, Responsibilities & Key Accountabilities

• Work to foster relationships with Direct Sales Accounts and local JCB dealers
• Identify technician service training needs and ensure they are fully met
• Coordinate training requirements of customers and manage training calendar
• Identify, quantify, and prioritize technical concerns by use of technical reports
• Aid with and train new accounts on the use of JCB systems
• Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently
• Communicate the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e-mail, and telephone
• Ensure Direct Sales Account product improvements are expedited in a timely manner
• Maintain detailed call logs of all National Accounts enquiries & requests for assistance via Salesforce
• Ensure customers submit warranty claims in the required format and on time
• Additional duties as assigned by the Regional Service Manager

Position Type

Full Time, Exempt

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

• Sit
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Talk or hear
• Occasionally stand and walk
• Frequently lift and/or move up to 10 pounds

Job Conditions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to: Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Physical Requirements

• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.

Physical Requirements

• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws.