District Service Manager (CMD-508) (3892)

About the role

Manages the organization, productivity, and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Foreman, Leaderman, Administrative Assistant, and Shop Clerk.

Responsibilities

• Adheres to and utilizes the established Service Department management operating system for assigned work
• Measures productivity, increases output, evaluates performance, and tracks mileage
• Develops and maintains a training program for all Service Department employees
• Establishes departmental goals relevant to each shop activity or department and monitors performance on a monthly basis
• Meets with District Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress, and mutual needs
• Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory
• Maintains close contact and good relations with customers, may include onsite visits
• Administers safety program in accordance with existing company, state, and federal guidelines
• Conducts a monthly safety meeting and completes required reports
• Prepares and adheres to the company Salary Plan to provide timely Performance Reviews and equitable increase program
• Promotes positive and professional relationships with all company personnel and between its divisions
• Performs other duties or functions as requested by Management

Requirements

• GED or High School Diploma
• Minimum of 3 years previous supervisory experience of service personnel
• Must meet goals and objectives set forth by the company
• Ability to work flexible hours and days
• Proficient with Windows-based environment (Microsoft Word, Excel, PowerPoint, Access, and Outlook)
• Dependable and able to work independently
• Maintain good client relations
• Maintain professional attitude and appearance
• Ability to travel and stay overnight as necessary
• Ability to supervise and motivate others
• Ability to effectively evaluate others
• Promote and maintain a clean, neat, and safe work environment
• Able to protect the company assets and interest

Schedule

Typical hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Weekend hours as necessary.