District Operations Manager

Job Summary

Sciens Building Solutions is seeking a District Operations Manager to drive high customer satisfaction while leading multiple Divisions, including engineering, project execution, and service departments, along with back-office teams. This opportunity is ideal for someone with experience managing a team in the fire and life safety industry.

About the Role

This role involves ensuring all associates embrace the safety culture and comply with safety initiatives, overseeing engineering, project management, solutions, and service departments, supervising and training associates, managing schedules, execution, billing, and completion of jobs, developing budgets, communicating with stakeholders, executing plans, analyzing costs, reporting financial performance, building a high-performance culture, and managing manpower and customer satisfaction.

Responsibilities

• Ensure all associates embrace the safety culture and comply with all safety initiatives.
• Oversee the engineering, project management, solutions, and service departments for the assigned Divisions.
• Oversee supervision and training of all branch associates including designers, project managers, technicians, project coordinators, supervisors, dispatchers, and administrative staff for the assigned Divisions.
• Manage the processes of scheduling, execution, billing and completion of install, service, warranty, and emergency jobs.
• Develop budgets and meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Understand root causes of cost overruns and develop and implement cost mitigation strategies.
• Execute monthly project cost and Work in Progress (WIP) analysis for the assigned Divisions.
• Report monthly financial performance in an effective manner to management and take corrective action as needed.
• Build a high-performance culture to include performance reviews and development initiatives.
• Responsible for overall manpower planning and allocation for the assigned Divisions.
• Ensure customer satisfaction and cash collections.
• Collaborate with the sales team to support the growth and profitability of the Divisions.

Requirements

• 5-10 years’ experience in an operations manager role within the fire and life safety industry.
• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire and life safety systems.
• Advanced understanding of Profit and Loss statements and key financial drivers.
• Proven ability to attract, develop, grow, and retain a strong and effective team.
• Ability to manage multiple Profit and Loss goals and targets across Divisions.
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
• Ability to travel overnight as needed.

Qualifications

• College degree preferred.
• Experience in the fire and life safety industry.
• Leadership and supervisory experience.
• Strong communication skills.
• Financial management experience.
• Technical knowledge relevant to the industry.