District Operations Manager

Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. We are currently seeking a District Operations Manager to be in Portage, IN.

Responsibilities

• Uphold frontline employee safety through the adherence of Safety Policy compliance and the identification and execution of safety improvement opportunities.
• Own the execution and adherence to the brand and relevant standards for all branch processes related to customer service, fulfillment and safety.
• Oversee all direct report processes and accountability, to include hiring, retaining qualified team members and timely addressing of attendance/conduct/performance issues.
• Partner with peers and general managers, regional operations manager to share best practices including upselling products and customer acquisition.

Qualifications

• Education: Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience. Must include a minimum of 2 years in a District Manager-level role or equivalent leadership position.
• Customer Service & Operations: At least 2 years of experience in customer service and operations, preferably within a logistics, delivery, or field service environment.
• People Leadership: Minimum of 2 years of experience in hiring, coaching, and managing direct reports, including performance management and team development.
• Operational Management: At least 2 years of experience overseeing operational delivery processes, including workflow organization, safety compliance, and service execution.
• Strong understanding of safety policies and demonstrated commitment to fostering and maintaining a high-safety culture in operational environments.
• Strong ability to work with a diverse customer base and operations department.
• Extensive experience managing and operating a delivery process ideally within the CPG markets.
• Strong ability to use sound judgement to weigh tradeoffs to arrive at a solution that works for all parties involved.
• Has the acumen to always deliver exceptional customer service.
• Strong ability to train, evaluate and coach direct reports.
• Strong ability to analyze data for continuous improvement.