District Manager, East Coast

Away believes travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

About the role

We are hiring a District Manager, East Coast to lead our Retail Store teams. This position reports to the Director, Retail and drives district-wide growth and brand elevation by coaching and empowering Store Managers, scaling operational excellence, and ensuring every location delivers an immersive customer experience that deepens brand love and loyalty.

As a strategic bridge between HQ and field operations, you will partner cross-functionally across People & Culture, L&D, Brand, Loss Prevention, Retail Operations, and Merchandising to translate company strategy into seamless store-level execution and measurable performance.

This role will oversee the following retail locations: Noho (NYC), Williamsburg (NYC), Newbury (Boston), Georgetown (Washington D.C.), and Yorkdale (Toronto).

Responsibilities

• Collaborate with the Director, Retail by providing data, sales analysis, local trends, and operational insights to inform district financial planning and boost sales.
• Translate retail strategies into structured execution plans for your district, owning the prioritization of store workstreams to ensure seamless technology rollouts and launch executions.
• Serve as the primary liaison between your stores and key cross-functional partners, including Retail Ops, Brand, and L&D.
• Participate in cross-functional projects or initiatives that improve store efficiency or customer experience, reporting progress and feedback to Retail leadership.
• Develop and nurture community engagement through store activations and local events that align with Brand’s marketing calendar.
• Provide oversight and coaching to store managers on daily execution, operational excellence, sales performance, and budgets.
• Lead the execution of district cross-functional initiatives aimed at improving store efficiency and customer experience, partnering across teams to deliver measurable outcomes.
• Reinforce accountability by conducting regular store visits and business reviews, ensuring managers are equipped with the knowledge (brand/product) and tools to achieve results.

Requirements

• Minimum of 3 years of multi-unit leadership experience (e.g., District Manager/Area Manager) or a minimum of 4 years as a high-performing Store Manager in a high-volume retail environment.
• Exceptional business acumen with the ability to analyze retail KPIs, financial reports, and merchandising analytics to drive store performance.
• Proven track record of successfully coaching and developing other managers to meet or exceed district business goals.
• Strong written and verbal communication skills with the ability to influence and inspire geographically dispersed teams.
• Resourceful problem-solver who can resolve operational challenges of medium complexity and make data-driven decisions in a fast-paced environment.
• Ability to travel up to 75% of the time across the assigned district territory, with overnight travel required.
• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift.
• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift.
• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift.

Skills

• Creative and innovative; you love to build great new things that are fresh and unique while staying on brand.
• Agile and motivated by a fast-paced and ever-changing environment.
• Passionate about transforming travel for all.

Benefits

• Health insurance offerings to take care of yourself and your family.
• 401(k) with a company match to invest in your future.
• Paid time off programs including vacation, wellbeing, holidays, summer Fridays, and compassion leave.
• Travel uniform through discount codes, product stipends, and giveaways.
• Company-sponsored volunteer and charitable opportunities.

Pay

Compensation: $120,000.00 - $130,000.00 annually.

This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company.

Equity Grant: commensurate with level determined at the discretion of the company.

Schedule

This is an office-based position that works from our Soho, NYC office four days a week. Working hours are 9am-6pm ET, with flexibility embraced for balancing work with real-life needs. This position requires travel up to 75% of the time across the assigned district territory, with overnight travel required.