District Manager (Bi-lingual Eng & Spanish)

About the role

Join Imperial Cleaning as a field-based District Manager in the New York Metro Area. This role offers an exciting opportunity to lead a team of dedicated professionals while driving customer satisfaction and operational excellence. You will thrive in a high-performance environment that values integrity, empathy, and safety, contributing to a supportive and engaging workplace.

Responsibilities

• Oversee multiple locations within the New York Metro Area, ensuring customer service standards are consistently met or exceeded.
• Conduct regular site visits, provide support and training to staff, and implement operational improvements to enhance efficiency and quality.
• Establish working relationships with clients.
• Perform required location inspections and touchbases (minimum of 1 inspection and 2 touchbases per quarter).
• Report and resolve inspection deficiencies, with urgent issues addressed within 24 hours.
• Manage staff: screen, hire, onboard, and terminate employees.
• Train custodial technicians and support area supervisors and account supervisors.
• Oversee new account setup.
• Assist staff with clocking in/out as needed and monitor employee time and attendance.
• Manage daily staffing schedules and adjust to ensure adequate staffing levels.
• Conduct weekly payroll.
• Report accidents/injuries and address/resolve employee performance issues.
• Notify HR/Payroll and Operations of all staffing changes.
• Be on-call for emergency situations/calls during evenings and weekends.
• Create supply orders as needed and submit service requests to the office.
• Update account spreadsheets as directed.
• Responsible for KPIs within your region.
• Perform performance reviews for direct reports.
• All other tasks as assigned by management.

Requirements

• Experience with the commercial cleaning industry is a plus.
• Must speak fluent English and Spanish.
• Detail-oriented with strong communication skills (email, phone).
• Results-oriented: ability to resolve challenges and emergencies at a moment’s notice.
• Multi-task oriented: ability to handle multiple projects simultaneously.
• Customer-focused with a can-do approach to problem-solving.
• Knowledge of administrative and clerical procedures.
• Working knowledge of email, spreadsheets, smartphones, and relevant software applications.
• Clean DMV report and valid driver’s license.
• Strong, unwavering ability to use technology.

Schedule

Typically Monday through Friday, with on-call availability for emergencies during evenings and weekends.

Benefits

• Medical, Dental, and Vision insurance.
• 401(k) with generous company match.
• Life Insurance.
• Flexible Spending Account.
• Paid Time Off.
• Employee Discounts.
• Aflac insurance plans.