District Manager

About the role

Accountable for all phases of district operations. Manages and controls the operation of an assigned district to ensure consistency with Company standards and expectations. Responsible for conducting Store Visits focused on people, customer service, store contribution, and adherence to shrink reduction initiatives, including administration, tracking, and follow-up for all visits. Ensures all Company standards and best practices are executed with excellence in all assigned locations. Leverages data to understand, problem-solve, and proactively support business trends. Provides leadership and guidance to stores to ensure district sales and profit goals are achieved while meeting Customer Service goals. Responsible for recruiting, training, and developing store management teams.

Responsibilities

• Great/Exceptional People
  • Recruit and select highly talented people and build succession plans designed to meet Brand and Company growth goals.
  • Collaborate with peers to develop a company-wide talent pipeline.
  • Ensure consistent application of performance management practices, including annual performance appraisals, progressive counseling activities, and development plans.
  • Ensure compliance with Ross HR policies and procedures.
  • Handle Employee Relations issues, partnering with HR and LP organizations.
  • Maintain adherence to Company safety policies and ensure the safety of Associates and Customers.
• True Customer Service
  • Serve as a point of contact for Customer Service issues in the district.
  • Respond quickly and effectively to all Customer inquiries.
  • Ensure an excellent level of Customer Service is provided in all assigned locations.
• Drive Contribution
  • Manage and continuously monitor all actual expenditures to be within budget.
  • Control payroll hours to plan as the primary controllable expense, adjusting to current business trends.
  • Ensure a safe, accident-free environment for all Customers and Associates.
  • Maintain compliance with all state, local, and federal regulations.
• Reduce Shrink
  • Demonstrate and drive Loss Prevention initiatives and awareness programs.
  • Meet Company shrink goals.
• Deliver the Treasure/Dealz
  • Ensure proper merchandising presentation and organization by adhering to the Company's merchandising philosophy and processes.
  • Assess and escalate any inventory level discrepancies.

Competencies

• Building Effective Teams
• Ensures Accountability & Execution
• Developing Talent
• Manages Conflict
• Collaboration
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes

Requirements

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities.
• High School Degree or equivalent required; bachelor's degree in a related field preferred.
• 5 or more years of retail management or operations experience.
• Valid Driver's License required.
• Travel required.

Physical Requirements

• Ability to work in an office environment, primarily on a computer.
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
• Consistent timeliness and regular attendance.
• Vision requirements: Ability to see information in print and/or electronically.

For hybrid roles: This role requires regular in-office presence, including in-person team interaction, meetings, and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

Supervisory Responsibilities

Store Managers