District Manager

This position is located at 5300 Hollister, Suite 230, Houston, TX 77040.

About PLS

PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

About the Role

District Managers are responsible for providing leadership to ensure their assigned stores deliver outstanding customer service, meet all operating objectives, sales, and financial goals, and follow company policies and procedures. They are also responsible for ensuring store team members are properly motivated and trained and that qualified replacements are developed and ready to fill positions opened through expansion and turnover.

Responsibilities

• Maintaining exemplary customer service within the district and community
• Developing and executing plans to improve store and area performance as needed
• Recruiting, developing, and motivating Store Managers who exceed internal and external customer expectations
• Ensuring the company’s cash security policies and procedures are followed
• Creating special business relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture
• Analyzing financial statements and trends to increase and maximize sales
• Developing strategies to increase market share and store revenues
• Controlling labor hours, cash, store audits, and shrinkage
• Performing complete and thorough district reviews of each store on a consistent and frequent basis to determine that the stores are operating in accordance with all company policies and procedures, including but not limited to cash security and compliance policies and procedures
• Additional duties as assigned by management

Requirements

• A minimum of three years of multi-unit management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and comfort to engage with customers
• Ability to develop positive relationships with internal and external customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Superior verbal and written communication skills and presentation skills
• High-energy, collaborative leadership expertise
• Professional appearance and demeanor
• Must be honest and have integrity
• Competent in Microsoft Office and Excel
• A vehicle, valid driver’s license, and current proof of insurance
• English/Spanish bilingual is a plus

Working Conditions and Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must be able to adapt to change
• Must be able to manage several projects at one time and handle frequent interruptions to meet the needs and requests of customers
• Must be able to travel to stores regularly

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Vacation time
• Opportunities for advancement
• Ongoing training

We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.