District Manager

Join Imperial Cleaning as a field-based District Manager in the New York Metro Area, leading a team of dedicated professionals while driving customer satisfaction and operational excellence. This role thrives in a high-performance, customer-focused culture that values integrity, empathy, and safety.

About the role

As a District Manager, you will oversee multiple locations, ensuring customer service standards are consistently met or exceeded. Your day-to-day responsibilities include conducting site visits, providing staff support and training, and implementing operational improvements to enhance efficiency and quality. This role demands an empathetic leadership approach to foster strong relationships with employees and clients.

Your schedule will typically be Monday through Friday, with on-call availability for emergencies as needed.

Responsibilities

• Establish working relationships with clients.
• Perform required location inspections and touchbases (minimum of 1 inspection and 2 touchbases per quarter).
• Report and resolve inspection deficiencies within 24 hours for urgent issues.
• Manage staff: screen, hire, onboard, and terminate employees.
• Train custodial technicians and support area supervisors and account coordinators.
• Oversee new account setup.
• Assist staff with clocking in/out as needed.
• Monitor employee time and attendance.
• Manage daily staffing schedules and adjust to ensure adequate coverage.
• Conduct weekly payroll.
• Report accidents/injuries and address/resolve employee performance issues.
• Notify HR/payroll and operations of all staffing changes.
• Be on-call for emergency situations during evenings and weekends.
• Create supply orders as needed.
• Submit service requests to the office.
• Update account spreadsheets as directed.
• Responsible for KPIs within your region.
• Perform performance reviews for direct reports.
• All other tasks as assigned by management.

Requirements

• Experience in the commercial cleaning industry is a plus.
• Must speak fluent English and Spanish.
• Detail-oriented with strong communication skills (email, phone).
• Results-driven with the ability to resolve challenges and emergencies at a moment’s notice.
• Multi-task oriented, capable of handling multiple projects simultaneously.
• Customer-focused with a can-do approach to problem-solving.
• Knowledge of administrative and clerical procedures.
• Working knowledge of email, spreadsheets, smartphones, and relevant software applications.
• Clean DMV report and valid driver’s license.
• Strong, unwavering ability to use technology.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with generous company match.
• Life insurance.
• Flexible Spending Account (FSA).
• Paid Time Off (PTO).
• Employee discounts.
• Aflac insurance plans.

Schedule

Monday through Friday, with on-call availability for emergencies during evenings and weekends.