District Manager

Join Imperial Cleaning as a field-based District Manager in the New York Metro Area. This role offers an exciting opportunity to lead a team of dedicated professionals while driving customer satisfaction and operational excellence. Your contributions will be rewarded in a vibrant, customer-focused culture where integrity, empathy, and safety are valued. This is a chance to impact your community and grow your career in a dynamic company.

About the role

As a District Manager, you will oversee multiple locations within the New York Metro Area. Your day-to-day responsibilities include managing teams, ensuring customer service standards are met or exceeded, conducting site visits, providing staff support and training, and implementing operational improvements. The schedule is typically Monday through Friday, with on-call availability for emergencies as needed.

Responsibilities

• Establish working relationships with clients.
• Perform required location inspections and touchbases (minimum of 1 inspection and 2 touchbases per quarter).
• Report and resolve inspection deficiencies within 24 hours for urgent issues.
• Manage staff: screen, hire, onboard, and terminate employees.
• Train custodial technicians and support area supervisors and account coordinators.
• Oversee new account setup.
• Assist with training staff on clocking in/out as needed.
• Monitor employee time and attendance.
• Manage daily staffing schedules and adjust to ensure adequate staffing levels.
• Conduct weekly payroll.
• Report accidents/injuries.
• Address and resolve employee performance issues.
• Notify HR/payroll and operations of all staffing changes.
• Be on-call for emergency situations/calls during evenings and weekends.
• Create supply orders as needed.
• Submit service requests to the office.
• Update account spreadsheets as directed.
• Responsible for KPIs within your region.
• Perform performance reviews for direct reports.
• All other tasks as assigned by management.

Requirements

• Experience in the commercial cleaning industry is a plus.
• Must speak fluent English and Spanish.
• Detail-oriented with strong communication skills (email, phone).
• Results-driven with the ability to resolve challenges and emergencies at a moment’s notice.
• Multi-task oriented, capable of handling multiple projects simultaneously.
• Customer-focused with a can-do approach to problem-solving.
• Knowledge of administrative and clerical procedures.
• Working knowledge of email, spreadsheets, smartphones, and relevant software applications.
• Strong, unwavering ability to use technology.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with generous company match.
• Life insurance.
• Flexible Spending Account (FSA).
• Paid Time Off (PTO).
• Employee discounts.
• Aflac insurance plans.

Schedule

Typically Monday through Friday, with on-call availability for emergencies during evenings and weekends.