District Manager

About the role

Join Imperial Cleaning as a field-based District Manager in the New York Metro Area. This role offers an exciting opportunity to lead a team of dedicated professionals while driving customer satisfaction and operational excellence. You will thrive in a high-performance, customer-focused culture that values integrity, empathy, and safety. Your contributions will shape a supportive and engaging workplace, with the chance to impact your community and grow your career in a dynamic company.

Responsibilities

• Establish working relationships with clients.
• Perform required location inspections and touchbases (minimum of 1 inspection and 2 touchbases per quarter).
• Report and resolve inspection deficiencies within 24 hours.
• Manage staff: screen, hire, onboard, and terminate employees.
• Train custodial technicians and support area supervisors and account coordinators.
• Oversee new account setup.
• Assist staff with clocking in/out as needed.
• Monitor employee time and attendance.
• Manage daily staffing schedules and adjust to ensure adequate staffing levels.
• Conduct weekly payroll.
• Report accidents/injuries and address employee performance issues.
• Notify HR, payroll, and operations of all staffing changes.
• Be on-call for emergencies during evenings and weekends.
• Create supply orders as needed.
• Submit service requests to the office.
• Update account spreadsheets as directed.
• Responsible for KPIs within your region.
• Perform performance reviews for direct reports.
• All other tasks as assigned by management.

Requirements

• Experience in the commercial cleaning industry is a plus.
• Must speak fluent English and Spanish.
• Detail-oriented with strong communication skills (email, phone).
• Results-driven: ability to resolve challenges and emergencies at a moment’s notice.
• Multi-task oriented: ability to handle multiple projects simultaneously.
• Customer-focused with a can-do approach to problem-solving.
• Knowledge of administrative and clerical procedures.
• Working knowledge of email, spreadsheets, smartphones, and relevant software applications.
• Clean DMV report and valid driver’s license.
• Strong, unwavering ability to use technology.

Schedule

Typically Monday through Friday, with on-call availability for emergencies during evenings and weekends.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with generous company match.
• Life insurance.
• Flexible Spending Account (FSA).
• Paid Time Off (PTO).
• Employee discounts.
• Aflac insurance plans.