District Leader, RX

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. As the District Leader, Rx, you’ll play a critical role in cultivating a culture of clinical and business excellence in retail pharmacies across your market. With oversight of approximately 20 retail pharmacies and an average team headcount of 200 reports, you’ll have ultimate responsibility for patient safety and business success. You’ll partner with and coach Pharmacy Managers to deliver on core business goals, embrace change, and launch new products and services to keep communities healthy. A licensed Pharmacist, you’ll bring deep knowledge of pharmacy workflow and clinical programs to help teams improve performance, grow the top-line through clinical services, and ensure compliance with all legal and regulatory guidelines.

Responsibilities

• Cultivate and maintain a healthy Pharmacist talent pipeline, including overseeing the development of interns, recruitment of new grads, and career progression for float and staff Pharmacists to maintain a strong Pharmacy Manager bench.
• Set the District talent agenda for hourly colleagues (e.g., Technicians), including staffing pipeline oversight, succession planning for key roles (e.g., Tech Plus and Tech Team Leader), and partnering with front store leadership to cultivate cross-trained colleagues.
• Set and communicate District priorities based on Corporate and Regional direction; ensure Pharmacy Managers understand the “why” behind new initiatives and engage their teams to embrace change.
• Conduct regular formal and informal check-ins with Pharmacy Managers to track progress against business and developmental goals.
• Improve District-level pharmacy performance measures (e.g., workflow, service, inventory management, patient care) by coaching Pharmacy Managers to identify and address root-cause barriers to success.
• Oversee patient safety and provide regulatory oversight; ensure the highest level of integrity in reporting and investigating patient safety and/or drug loss incidents.
• Grow the business through active engagement with acquisitions, file buys, new stores, and remodels.

People Leadership & Development

• Cultivate the market’s Pharmacist talent pipeline, including oversight and development of interns, Float Pharmacists, Staff Pharmacists, and Pharmacy Managers.
• Manage District succession plans and promote District-level staffing of pharmacies.
• Oversee the consistent delivery and completion of all colleague training programs.
• Ensure appropriate staffing, scheduling, and timely and correct payment of all market Pharmacists.
• Create a culture of recognition, empowerment, development, and inclusion that attracts and retains pharmacy talent at all levels.
• Identify, mentor, and develop future District Leadership talent.
• Deliver timely performance reviews and targeted coaching and counseling for individual Pharmacy Managers as needed.

Business / Financial Planning

• Develop and execute business plans and strategies to deliver on all business performance measures (e.g., P&L, scripts-to-budget, inventory management, payroll management, asset protection).
• Actively review business reports to derive insights about District pharmacy performance; use metrics to diagnose root causes and inform action plans.
• Develop a deep understanding of the competitive landscape and business trends to proactively plan for risk and capitalize on opportunities.

Operations

• Set, communicate, and execute on market goals.
• Engage pharmacy teams to deliver against new and existing programs and services with excellence.
• Champion differentiated customer service and personally close out any escalated customer service issues.
• Triage and address emergent issues in the market (e.g., theft, extreme weather, no-shows, Board of Pharmacy visits).
• Ensure all pharmacies are prepared for inventories, internal/external audits, and other regular activities requiring planning.
• Ensure compliance with all community responsibility activities and Company policies, as well as relevant federal, state, and local laws pertaining to pharmacy and personnel.

Portfolio Growth

• Provide market-specific input to the development of the local acquisition and real estate strategy; implement the strategy and provide acquisition support.
• Identify file buy and acquisition leads, cultivate relationships with competitors, and ensure retention of file buy assets.

Requirements

• Bachelor’s degree required; PharmD preferred.
• Active Pharmacist license required for all states in District.
• Internal candidates must be accepted into the EL program.
• 5+ years as a practicing Pharmacist, ideally within a retail setting.
• 3+ years of experience leading others.
• Demonstrated ability to set and meet performance goals.
• Strong interpersonal skills, including successful collaboration to achieve shared goals.
• Strong time management skills, with experience managing multiple deliverables on staggered deadlines.
• Strong personal integrity and judgment, including a track record of managing highly-sensitive or highly-visible business matters.
• Strong communication skills in both formal and informal writing and speech.
• Demonstrated growth mindset and willingness to learn and accept feedback.
• Proficiency in Microsoft Teams, Word, Excel, PowerPoint, and Outlook.

Preferred Qualifications

• Preference for internal candidates who have completed the EL program curriculum up through the EL Summit.
• 3+ years of experience as a multi-unit manager.
• 1+ year of experience in CVS Retail store or field role(s).
• 8-10 years of work experience.

Pay

The typical pay range for this role is $155,000.00 - $240,000.00 annually. This position is also eligible for a CVS Health bonus, commission, or short-term incentive program, as well as an award target in the company’s equity award program.

Benefits

CVS Health offers a competitive benefits package, including:

• Paid Time Off.
• Health, dental, and vision insurance.
• Employee Stock Purchase Program.
• 401K with a company match.
• A generous employee discount at all CVS stores.
• Wellness programs and other resources, based on eligibility.