District Human Resources Manager (Springfield, MA market)

Key Responsibilities

• Drive salaried succession planning and talent pipeline development through consistent talent planning and leadership evaluation.
• Partner with leaders to create individual development plans and facilitate meaningful career growth discussions.
• Champion an inclusive, welcoming, and respectful workforce, leveraging local partnerships to continue building the most highly regarded culture in retail.
• Partner with store and district leaders to ensure quality and consistency in hiring and assimilation of both internal and external talent.
• Support hourly and salaried hiring initiatives, including local job fairs, internal development forums, and community partnerships.
• Oversee the onboarding experience for new leaders, ensuring timely system access, mentoring, and engagement in district learning plans.
• Support ASDS selection and development, ensuring readiness for future leadership opportunities.
• Monitor and assess the execution and impact of training plans for both hourly and salaried associates.
• Partner with store leaders to ensure timely and effective performance management, including feedback delivery, code calibration, and development planning.
• Facilitate and model a culture of continuous learning, ensuring that coaching and skill development are embedded in daily operations.
• Leverage Salesforce, Workday and other HR tools to identify associate and leader skill gaps, and reinforce accountability for development outcomes.
• Serve as a trusted advisor and first responder for associate relations issues, workplace incidents, and investigations, partnering closely with AR and Legal as needed.
• Manage Salesforce case investigations effectively, ensuring timely investigative documentation creation and retention, root-cause analysis, and fair resolution.
• Partner with store leadership to foster engagement, recognition, and communication across teams.
• Manage the accommodation process for stores in their district by partnering with associates, leaders, and centralized resources to ensure timely documentation, consistent communication, and compliant return-to-work and accommodation plans that support associate wellbeing and business continuity.
• Lead HR Town Halls and follow-up on action items from both townhalls and Voice of Associate survey results, ensuring accountability for progress and improvement.
• Partner with the HR Service Center to ensure accuracy and consistency in staffing, transactions, and associate records.
• Leverage AI-enabled HR tools and people analytics (e.g., workforce trends, engagement, attendance, associate relations case drivers) to surface insights, anticipate risk, prioritize actions, and coach leaders on data-backed decisions that improve associate experience, compliance, and district performance.
• Maintain readiness and partnership protocols for labor relations and emergency response events.
• Participate in district meetings and business reviews as a key HR advisor and thought partner.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
• Preferred qualifications include analytical skills, knowledge and experience in operational, sales and management, retail/operational experience; multi-unit experience, ability to work a flexible schedule, and demonstrates strategic thought leadership.