Distribution System Operator

Eversource will not offer immigration-related sponsorship for this position. Applicants requiring visa sponsorship to start employment will not be considered.

About the role

Plans, coordinates, directs, and supervises switching and tagging; writing, checking, and issuing clearances; monitoring of loads, emergency restoration, and associated reporting for the electric distribution system. Coordinates these activities with CONVEX and other regions when system conditions cross jurisdictional lines. Serves as switching director as assigned by the System Operations Center Manager.

Responsibilities

• Monitors, operates, and maintains the Network Management System, including SCADA equipment.
• Plans, writes, checks, approves, directs, issues clearances, and monitors orders for switching, grounding, and tagging instructions for the distribution system.
• Receives trouble calls (tickets) from the customer service center, analyzes problems, and initiates corrective action with appropriate district functions, including call-out of personnel.
• Directs corrective action as required by timing or circumstances and informs system personnel of problems and restoration progress.
• Monitors load and voltages on circuits and substation equipment during switching and peak periods to ensure loading parameters are not exceeded.
• Assists at Division EOCs and other levels of RMTs during emergency storm restoration as assigned.
• Maintains the Company’s operations diagrams and associated databases to reflect current system status.
• Operates and maintains the database for the NMS system (new customers, circuit changes, etc.) through existing and replacement technologies (e.g., OMS to Mobile, DMS).
• Monitors SCADA and substation system alarms.
• Coordinates CONVEX switching requirements between CONVEX system operators and appropriate region and/or district personnel for assigned shift.
• Prepares, disseminates, and maintains system operations center records and reports (e.g., circuit and equipment loads, nomenclature, interruption reports, emergency contact telephone numbers).
• Coordinates with CONVEX on Black Start Procedure and emergency load shedding in accordance with current Eversource Operating Instructions.
• May serve as "Chief Dispatcher" to assist the Shift Supervisor in managing shift workload, system configuration, and risk.
• Assists in training new Distribution System Operators, including NMS class instruction and switching/tagging procedures.
• Develops, writes, and maintains operating instructions for company and customer distribution facilities in conjunction with Grid Management.
• Operates PC-based and mainframe applications.
• Coordinates regional dispatching activities with Eversource personnel and outside entities (e.g., other companies, government agencies, police, fire department, large customers).
• Subject to on-call duty.

Requirements

• High school diploma; associate's degree in electrical technology preferred or equivalent.
• Six years of related electrical utility experience.
• Must successfully pass the SO/PD (System Operator/Power Dispatcher) Test.
• Ability to function under stress during emergency situations for extended periods.
• Thorough knowledge of switching and tagging procedures and electric distribution system operation.
• Thorough knowledge of applicable PC-based and other current/future technologies.
• Ability to communicate and work effectively with various levels of the organization and external stakeholders.
• Ability to analyze electric distribution system problems and act accordingly.
• Ability to direct the work of others and act as a customer advocate for accurate and timely information.

Pay

The salary range for this position starts at $54.76 per hour and progresses in accordance with the union contract.

Benefits

For an overview of benefits, visit the Eversource career site.

Schedule

• Subject to on-call duty.
• Emergency Response: Responding to emergency situations to meet customers’ needs is part of the role. If employed, you may be called to assist during emergencies outside of normal responsibilities, work hours, and location.