Distribution Supervisor
About the role
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission: We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they're chances to grow, do what you love, and build a career with us!
Responsibilities
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence
- Monitor workboards to ensure internal KPIs are met (e.g., timely data entry)
- Build and maintain strong relationships with customers
- Assist in retention calls and complete customer reviews with regular customers to document in the CRM
- Monitor invoicing and BNP report where needed
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
- Mentor agents, lead agents, and ensure that a positive attitude is maintained within the team
- Promote productivity tools within the team (e.g., using workboard, invoice processing, expo)
- Be continuously open and positive to implementing new system changes and enhancements with the team
- Oversee and ensure compliance with Expeditors Operational Process Standards
- Audit all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met
- Support the manager and/or the sales department where needed: make introductory contact with new accounts and maintain effective relationships with existing accounts
- Address complex and non-routine customer issues and requests
- Coordinate new accounts, gathering all necessary information and assigning accounts to agents
- Audit all new accounts and follow up on responsibilities of the CSRs to ensure that customer needs have been met
- Help develop and recommend the annual departmental operating budget, making said budget consistent with desired customer service levels and necessary equipment upgrades
- Interact with credit and collections personnel regarding payment problems
- Perform and supervise department accounting functions (e.g., Accounts Payable, Accounts Receivable, Customer Invoicing, domestic freight rating)
Qualifications
- 4 years of industry-specific knowledge
- Inventory management and accounting knowledge
- Self-reflecting and open to feedback
- Initiative and ability to work autonomously
- Proven leadership attitude and background
- Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely to obtain positive results
- Conflict resolution
- Listening skills
- Providing feedback
- Teamwork and building team environment
- Coaching for development
- Customer focus
- Managing meetings
- Problem solving
- Process improvement
- Time management
- Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)
- English language proficiency
- Global Logistics Industry knowledge
Benefits
- Paid Vacation
- Holiday and Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program
- Bonus