Distribution Specialist - 2nd Shift

About the role

Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.

Responsibilities

• Act as the first point of contact for customer and commercial escalations related to DC operations and order fulfillment.
• Triage, communicate, and coordinate resolution of service issues to minimize customer impact and restore service levels quickly.
• Own real-time operational escalations including warehouse delays, inventory discrepancies, system outages, and execution failures.
• Coordinate with 3PL operators, IT, transportation, and customer service to drive timely resolution and clear root-cause visibility.
• Drive on-time, in-full (OTIF) execution across assigned DC(s) in line with contractual SLAs and internal service targets.
• Maintain daily operational performance and ensure adherence to agreed service, quality, and productivity standards.
• Track, analyze, and act on key warehouse performance metrics including on-time delivery, pick/pack accuracy, dock-to-stock time, damage rates, and labor productivity.
• Review performance regularly with 3PL partners and escalate risks or deviations as needed.
• Partner with 3PL operators to ensure appropriate staffing, training, and shift coverage aligned with volume forecasts and operational requirements.
• Monitor labor utilization, overtime, and productivity, signaling risks or inefficiencies early.
• Oversee daily performance of 3PL operators, ensuring compliance with SLAs, operating procedures, and safety standards.
• Foster strong working relationships while maintaining clear accountability for execution and results.
• Monitor and control operational cost drivers such as overtime, rework, waste, damages, and equipment usage.
• Provide early signals on cost deviations and support corrective actions to maintain cost control at the DC level.
• Identify and surface recurring operational issues, trends, and execution gaps to Distribution Optimization teams.
• Participate in continuous improvement initiatives, root-cause analyses, and CI events as required.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Operations, or a related field preferred.
• 3–6 years of experience in distribution, warehousing, or logistics operations, preferably in a 3PL-managed environment.
• Hands-on experience managing daily warehouse performance, SLAs, and operational issue resolution.
• Experience working cross-functionally with customer service, transportation, and commercial teams.

Skills & Capabilities

• Strong execution mindset with the ability to manage multiple real-time issues in a fast-paced environment.
• Solid understanding of warehouse KPIs and operational performance drivers.
• Effective communicator with the ability to manage escalations calmly and professionally.
• Data-driven approach to problem-solving and performance management.
• Comfortable working closely with external partners while maintaining accountability.

Pay

Pay Range: $62,000.00 - $85,000.00 USD