Distribution On-the-job Trainer (OJT)

About the role

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. This position is part of the MFG Training Department and focuses on providing certification and recertification training.

Responsibilities

• Providing certification and recertification training for every operational station in Production, Warehouse, Returns or other areas as assigned by the Training Manager
• Tracking individual contact hours by course, cell and shift
• Aiding in the preparation of the monthly training forecast
• Identifying training needs that may fall outside the traditional operational OJT needs such as OJT development and Continuous/Process Improvement of training delivery
• Communicating concerns/issues raised by production, warehouse, and Returns
• Communicating with the floor supervisor/management and the training manager regarding the deployment of any change in training need or requirement
• Assisting with the development of project management skills and providing developmental guidance to enhance training skills
• Assisting with the testing of trainees to measure progress and to evaluate the effectiveness of the education program(s)
• Collaborating with cross-functional teams on SOE reviews, projects, new product rollouts, and process evaluations

Requirements

• High School Diploma or GED
• Associate’s degree or 4 years of Manufacturing Operations experience
• One year of related training experience
• One year previous experience using a computer
• Successful completion of MFG Training Department OJT Trainer Certification

Skills and Qualifications

• Ability to provide actionable feedback and open to receive feedback
• Skilled in managing time while balancing multiple tasks/responsibilities, meetings, and certifications
• Proactively identify gaps and suggest improvements/solutions
• Working knowledge of training delivery/design/development and evaluation techniques
• Successful completion MFG Training Department OJT Trainer Certification
• Ability to effectively interact with all levels of organizational staff
• Necessary competencies include, organizational, analytical, interpersonal and written/oral communication skills
• Must be familiar with scheduling protocols and have more than a general knowledge of reporting/tracking mechanisms (Google Suite, Sheets, Docs, Forms etc.)
• Must be flexible, innovative and have the ability to manage classes/curriculum priorities in a fast-paced, growth-oriented and time-critical environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Reasoning Ability

This position requires individuals to think independently and have the capability of addressing team member problems. This is a highly skilled position that requires the ability to make decisions on business processes, identification and remediation of errors, and issues with existing processes.

Physical Demands

• Regularly required to talk or hear
• Frequently required to stand; walk; sit; use hands and fingers; sit continuously for extended periods of time; and reach with hands and arms
• Frequent identification of letters, numbers, and symbols in a technology environment
• Occasional lifting up to 45 pounds

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate
• Standing for extended periods of time (longer than 20 – 30 minutes at a time)
• Standard office/presentation and production floor environment

Pay and Benefits

Compensation: $24.22/Hour
Benefits: We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.