Distribution - Install Manager

About the role

The Manager - Install coordinates, organizes, and communicates all details related to installation operations. This position supervises installers and supports the delivery, installation, start-up, and testing of commercial laundry equipment in the field.

Responsibilities

• Supervises day-to-day installation operations to ensure timely completion of scheduled work and efficient response to customer and business needs
• Coordinates installation schedules, labor needs, and project priorities based on customer commitments, equipment availability, jobsite readiness, subcontractor timelines, and territory coverage
• Serves as the first point of escalation for installation issues, technical questions, and customer concerns
• Regularly performs installation work, functioning as a working lead alongside the installation team
• Provides hands-on coaching, mentoring, and technical guidance to installers to build skills and ensure quality
• Reviews installation work orders, documentation, labor entries, parts usage, mileage, and other installation-related records for accuracy, completeness, and timely processing
• Monitors installation inventory, tools, materials, equipment, and company vehicles to support readiness and efficient field operations
• Supports continuous improvement efforts by identifying opportunities to improve installation efficiency, installer effectiveness, communication, and customer experience
• Supports hiring, onboarding, and training of installers; reinforces standard Company processes, safety procedures, and installation expectations
• Promotes and enforces safe work practices, including the proper use of tools, service vehicles, testing devices, lifting equipment, and personal protective equipment
• Partners with management on technician performance feedback, scheduling input, and operational updates

Education & Experience

• High School diploma or equivalent required
• Associate or bachelor’s degree in business, mechanical, electrical, industrial, or related field preferred
• An equivalent combination of education, training, and experience will be considered
• 5+ years of work experience in equipment installation or related commercial environment preferred
• Commercial laundry equipment experience strongly preferred
• 2+ years of indirect leadership experience, such as a lead installer or equivalent required
• Knowledge of single-phase electric power equipment required
• Experience in telephone and email/ticketing dispatch system-based customer support preferred
• Proficient computer skills including using MS Outlook, Word, and Excel preferred

Skills and Abilities

• Strong mechanical acumen: ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues while supporting others in technical problem-solving
• Ability to read, interpret, and understand electrical and mechanical drawings
• Leadership skills: demonstrates trust and respect for others, builds positive relationships with the team, communicates expectations clearly, and coaches’ employees for success while fostering a problem-solving approach
• Strong organizational skills: ability to self-manage workload and multiple projects simultaneously while managing team priorities and meeting deadlines
• Strong analytical skills: able to evaluate results, identify trends, implement change, and report activities to upper management
• Business acumen: understands installation operations, customer priorities, scheduling demands, and key drivers of operational efficiency
• Strong diplomacy skills: ability to handle conflict management, customer concerns, and installation escalations in a professional manner
• Excellent written, verbal, and interpersonal communication skills; communicates effectively and professionally across all levels of the organization and with external stakeholders
• Strong work ethic; self-starter, demonstrating a proactive approach, self-initiative, and tenacity
• Resilient; able to confidently navigate ambiguity and change
• Customer-focused mindset with a commitment to quality, responsiveness, and relationship building

Travel

• Travel will be within the assigned territory; approximately 60-80% of the time
• Some overnight travel might be required during special projects, training, or customer support needs

Physical Requirements

• Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and manual dexterity
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently; for greater weight items assistive devices will be provided
• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls
• The specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision; and ability to adjust focus
• Must be able to safely operate a company vehicle, tools, testing devices, and other installation-related equipment
• Must have a valid driver’s license and a clean Motor Vehicle Record
• A company vehicle will be provided