Distribution Dispatcher Associate II

About the role

Responsible for assisting in the safe and reliable operation, dispatching, and restoration of facilities for the AEP Distribution System as assigned.

Responsibilities

• Promote and enforce the Company's Safety and Health programs.
• Be knowledgeable and adhere to written company and department policy and procedures.
• Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy.
• Effectively operate company communication equipment.
• Track crew locations and ongoing work on the distribution system.
• Dispatch service personnel to respond to outage and emergency situations.
• Authorize the energizing and restoration of distribution facilities.
• Maintain accurate outage records.
• Maintain accurate records of abnormal and defective equipment for distribution facilities.

Requirements

• Minimum Requirements: Bachelor’s degree in any field, OR associate’s degree in electrical or electronic technology, OR high school diploma/GED with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens.
• Other Requirements: Rotating shift work required. Must maintain a high availability for call-out response. Must live within or be willing to relocate to within 30 minutes of the reporting location. Successful completion of the System Operator/Power Dispatching Selection System (SOPD) test is required for this position.

Qualifications

• Must satisfactorily complete required training and testing to progress to the next level within the Distribution Dispatcher Associate classification within 2 years and to the Distribution Dispatcher classification within 4 years or vacate the position.
• Critical decisions must be made affecting reliability and priority of service to customers. Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue and adverse publicity.

Skills

N/A

Benefits

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Pay

$63,496.00 - $79,369.00

Schedule

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.