Distribution Customer Service Representative
Mercer County Works · Princeton, NJ · 1 wk ago
Customer ServiceFull-time
About the role
The Distribution Customer Service Representative is responsible for performing all customer service activities including responding to inquiries, processing orders and receipts, and handling complaints.
Responsibilities
- Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner.
- Processes and inputs all customer orders.
- Produces stock reports to check for product availability.
- Produces all related paperwork and necessary information required for customer work orders.
- Clocks special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary.
- Provides follow up with other departments to ensure service standards are being met.
- Affirms proper invoicing of accounts by verifying computer generated invoices.
- Prepares shipping and tracing information to customers as required.
- Maintains damage records and back order logs.
- Communicates customer feedback to management including any signs of dissatisfaction.
- Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes.
- Maintains all paperwork associated with orders and maintains the corresponding files.
- Maintains current and accurate procedure manual, which details the processing requirements for each account.
Requirements
- High school diploma or equivalent required.
- Strong computer knowledge including MS Office applications.
- Basic typing skills.
- Familiarity with 10-key.
- Shipping software systems including UPS and Federal Express.
- Excellent oral and written communication skills.
- Excellent customer service skills.
Other
- Must be able to work in varying facility conditions.
- Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed.