Distribution Center Outbound Operations Supervisor

Reporting to the Outbound Operations Manager, this role drives the successful execution of all pulling and outbound shipping activities, ensuring freight is properly pulled, sorted, packed, and loaded in a safe, high-quality, and timely manner.

Responsibilities

• Supervise and implement efficient outbound operations by instructing employees, monitoring progress, and troubleshooting as needed.
• Design and maintain organization of truck yard operations, ensuring efficient trailer organization, housekeeping, maintenance, and safety protocols.
• Develop consistent and innovative solutions to drive adherence to all security and safety rules and regulations.
• Maintain awareness of budget planning and enforce cost-saving initiatives and process improvements.
• Provide leadership to warehouse associates, promoting engagement and empowerment to solve problems and make operational decisions.
• Investigate and resolve shipping errors with other DC management; address issues with the team to mitigate future occurrences.
• Schedule team hours to ensure peak period coverage and efficiency.
• Protect company assets by ensuring proper equipment use and maintenance, securing buildings nightly, and monitoring employee activity to prevent unauthorized merchandise removal.
• Lead efficient and accurate processing of outbound orders, cross/docks, stock orders, special orders, UPS, Will Call, and other miscellaneous orders.
• Identify opportunities for cost reduction and implement process improvements to enhance operational efficiency.
• Foster a culture of engagement and empowerment, mentor team members, and facilitate problem-solving and decision-making.
• Oversee the reconciliation of truck loads each night to ensure proper loading of product.
• Design and implement efficient protocols and systems for shuttle truck orders and loading of trucks.
• Ensure the team follows all company and supplier guidelines for factory returns.

Requirements

• High School Diploma, GED, or equivalent combination of experience and education.
• 1+ years’ experience within a distribution center or similar environment.
• Ability to comply with all safety requirements pertaining to job functions and general Distribution Center safety.
• Strong interpersonal and organizational skills; detail-oriented.
• Ability to develop and maintain cooperative working relationships.
• Capability to use good judgment in carrying out detailed instructions.
• Basic computer skills.
• Capable of lifting/moving heavy items up to 60 lbs.
• Forklift and pallet jack certified.

Preferred Qualifications

• 2+ years’ experience within a distribution center or similar environment.
• 1+ year’s proven experience in a managerial role and/or leading teams.
• Experience with Lean Six Sigma methodologies and tools.
• Diverse experience, especially within automotive or retail distribution centers.
• Proven experience performing various quality functions (inspection, control, assurance, audits).
• Proficiency in using relevant tools and technology (MS Office, Promapp, Power BI, Visio, etc.).
• Customer-centric spirit and task-execution.
• Enthusiasm for data, analysis, and providing simple insights.
• Passion for solving complex challenges.
• Comfort influencing others, leading teams, managing stakeholders, and communicating clearly.
• Test-and-learn mentality and agile way of working to improve team products.

Leadership

• Embodies values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing to outcomes and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust.

Physical Demands

• Lifting and Carrying: Ability to lift and carry objects typically 25 to 50 pounds or more.
• Pushing and Pulling: Capability to push and pull carts, pallet jacks, or other equipment loaded with materials.
• Standing and Walking: Willingness and ability to stand and walk for extended periods, often for the duration of a shift.
• Bending and Stooping: Capacity to bend, stoop, squat, and reach to retrieve items from shelves, bins, or storage racks.
• Climbing: Ability to climb ladders or stairs to access elevated storage areas or perform maintenance tasks.
• Operating Equipment: Proficiency in operating warehouse equipment such as forklifts, pallet jacks, and order pickers.
• Manual Dexterity: Ability to use hands and fingers to handle small objects, operate machinery controls, and perform precision tasks.
• Repetitive Motion: Willingness and ability to perform repetitive tasks safely throughout the shift.
• Physical Endurance: Stamina and endurance to work in a fast-paced environment and meet productivity targets.
• Safety Awareness: Commitment to following safety protocols to prevent workplace accidents and injuries.

Working Environment

Position operates in a warehouse setting with continuous exposure to industrial noise (e.g., forklifts, conveyors, machinery, and loading activities), bright overhead lighting, and varying temperatures due to limited climate control. Employees regularly work around moving equipment and mechanical operations and must remain alert to audible and visual safety signals in a fast-paced environment.

Pay

Competitive salary starting at $70,000. Total compensation may vary based on individual skills, experience, and qualifications.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and parental leave.
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.