Distribution Center Outbound Operations Supervisor
About the role
The Outbound Supervisor reports to the Outbound Operations Manager to ensure outbound teams properly pull, sort, pack, and load freight in a safe, high quality and timely manner. The role coordinates and prepares all pulling and outbound shipping activities. The role is also responsible for ensuring paperwork is reconciled daily and distribution center facilities are secured nightly.
Responsibilities
- Manages functions of outbound operations by instructing employees how to perform work, monitoring progress, and troubleshooting as needed.
- Trains and develops employees to ensure team functions operate at the highest level of efficiency, filling in any area as needed.
- Schedules team hours to ensure peak period coverage and efficiency.
- Processes and ships cross/docks, stock orders, special orders, UPS, Will Call, and any other miscellaneous orders as needed. Process all outbound orders.
- Manages picking, sorting and truck load procedures.
- Reconciles truck loads each night to ensure proper loading of product.
- Manages shuttle truck orders and loading of trucks.
- Prints all BOL shipping documents for freight trucks.
- Manages all pulling and shipping aspects of the distribution center on a daily basis.
- Responsible for complying with proper procedures and processes with regards to company security, safety and shipping operations.
- Ensures team follows all company and supplier guidelines for factory returns.
- Opens and closes distribution center facilities, ensuring building is secured at all times.
Qualifications
Required:
- High School Diploma, general education degree (GED) or equivalent combination of experience and education.
- Complies with all safety requirements pertaining to job functions and general Distribution Center safety requirements.
- Strong interpersonal skills.
- Ability to develop and maintain cooperative working relationships with others.
- Strong organizational skills, detail oriented.
- Ability to use good judgment in order to carry out detailed instructions.
- Basic computer skills required.
- Must be capable of lifting/moving heavy items up to 60 lbs.
- Must be forklift and pallet jack certified.
Preferred:
- Experience with Lean Six Sigma methodologies and tools.
- Diverse experience (especially within automotive or retail distribution centers).
- Proven experience performing various quality functions (inspection, control, assurance, audits).
- Proficiency in using relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.).
- Customer-centric spirit and task-execution.
- Enthusiasm for data, analysis, and providing simple insights.
- Passion for solving complex challenges.
- Comfort influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly.
- Test-and-learn mentality and agile way of working to improve team products.
- Leadership: Embodies the values serve, perform, influence, respect, innovate, team.
- Effectively communicates by motivating and inspiring others through clear and proactive communication.
- Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
- Makes balanced decisions and thinks strategically by being a forward thinker.
- Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.
Physical demands include lifting and carrying 25‑50+ pounds, pushing/pulling carts or pallet jacks, standing/walking for extended periods, bending/stooping/reaching, climbing ladders or stairs, operating forklifts/pallet jacks/order pickers, manual dexterity, repetitive motions, physical endurance, and safety awareness. The work environment is a warehouse with industrial noise, bright lighting, varying temperatures, and exposure to moving equipment.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision plans.
- Retirement Plan: 401(k) with company match.
- Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave.
- Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.
Pay
Starting hourly rate of $