Distribution Center IT Technician

Responsibilities

• Support the daily IT operations within our distribution center.
• Install, maintain, troubleshoot, and support IT hardware, software, and network systems.
• Provide onsite IT support for various devices and systems.
• Support and troubleshoot warehouse systems like WMS terminals, handheld devices, conveyor control systems, kiosks, and IP surveillance equipment.
• Maintain and repair network equipment according to guidelines.
• Monitor and respond to support tickets, incidents, and service requests.
• Collaborate with cross-functional IT teams for application rollouts, equipment upgrades, and infrastructure changes.
• Manage hardware inventory, coordinate return merchandise authorization (RMA) processes, and assist with equipment lifecycle management.
• Ensure all equipment and systems meet operational and safety standards.
• Participate in technology implementations, relocations, and disaster recovery initiatives.
• Document support procedures, configuration details, and incident resolutions.
• Provide support during off-hours and weekends as needed.
• Participate in learning initiatives to acquire new knowledge and refine skills.
• Provide friendly, proactive, and professional support to others.

Qualifications

• At least 3-5 years of IT field support experience.
• An associate’s degree in Information Technology, Computer Science, or related field, or equivalent combination of experience and education.
• Experience with WMS systems such as HighJump/Körber, Manhattan, or Infios.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira).
• CompTIA A+, Network+, or similar certifications.
• Knowledge of ITIL processes and basic project coordination skills.
• Proficiency with Windows OS, Office 365, Active Directory, and remote support tools.
• Experience supporting RF handhelds (e.g., Honeywell, Zebra), label printers (e.g., Zebra), and other warehouse technologies.
• Working knowledge of LAN/WAN environments, basic network troubleshooting, and cabling standards.
• Strong diagnostic, problem-solving, and communication skills.
• Ability to work independently, prioritize tasks, and respond to changing priorities under pressure.