Distribution Assistant

About the role

Join a team dedicated to providing exceptional customer service in a dynamic, fast-paced environment. The Distribution Assistant plays a crucial role in ensuring the Houston Chronicle is delivered accurately and efficiently.

Responsibilities

• Audit routes to evaluate service performance and route structure efficiency.
• Assist Distribution Managers in ensuring compliance with independent contractor agreements and recommending corrective actions for violations.
• Contact customers with service-related problems and work with distributors and independent contractors to resolve issues.
• Ensure the distribution center is maintained in a safe, secure, and clean manner.
• Monitor and verify the accuracy of information submitted by independent contractors.
• Recruit and manage independent contractors.
• Verify the accuracy of delivery of all products distributed by contractors within the delivery area.
• Work with distributors and independent contractors to resolve service issues in a timely and permanent manner.
• Work with other departments as necessary to ensure smooth operations.
• Regularly attend departmental meetings to maintain a cohesive unit.
• Prepare requested reports in a timely and accurate manner.

Requirements

• Excellent interpersonal and communication skills.
• Ability to adapt and react to change.
• Some computer skills using Outlook, Word, and Excel.
• Ability to learn and use 3rd Party programs such as RouteSmart.
• Ability to work a flexible schedule.
• Reliable transportation, valid driver's license, and proof of auto liability insurance.
• Ability to lift, push, and pull up to 75 pounds.
• Standing – 50% of the time.
• Walking – 50% of the time.
• Kneeling – 25% of the time.
• Hearing – 100% of the time.
• Depth Perception – 100% of the time.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.

Skills

• Customer service orientation.
• Adaptability to changing environments.
• Computer proficiency (Outlook, Word, Excel).
• Ability to learn and use 3rd Party programs (RouteSmart).

Benefits

• Flexible scheduling options.
• Opportunities for professional growth and development.
• Participation in a company committed to community engagement and innovation.

Pay

The salary range for this position is $18.00 - $22.00 per hour, depending on experience.

Schedule

This position may be full-time or part-time, with flexible hours to accommodate the needs of the role and the employee.