Distressed Passenger Agent

Responsibilities

• Book and assist customers with hotel and transportation needs.
• Provide helpful information, answer questions, and respond to requests.
• Support clients in day-to-day operations via phone, email, and chat.
• Ensure customer satisfaction with products, services, and features.

Qualifications & Skills

• Customer service experience.
• Hotel or airline work experience (preferred but not essential).
• Proficient in Microsoft office tools (Excel, PowerPoint, Word).
• Proficient in computer use (navigating various websites, using email, and basic software systems).
• Superior interpersonal skills for internal and external communication.
• Ability to make independent decisions and multitask.
• Availability to assist operations during extraordinary circumstances.
• Strong communication skills.
• One to two years of hotel, airline, or call center experience (preferred).

Benefits & Perks

• Automatic enrollment into 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers (e.g., wireless, gym, car rental, etc.).
• Philanthropic support with local and national organizations.
• Fun culture with company-wide contests and prizes.