Disptacher

About the role

Our Logistics Department (the operational backbone of everything we do) is looking for a Dispatcher - a great opportunity for a highly organized, detail-oriented multitasker with a knack for coordination and grace under pressure. This person will report to the Head of Logistics and will bring air-traffic controller level acumen to the role. An ideal candidate brings prior experience in dispatch for an art shipping company, art handling field experience, including driving box trucks, and high-volume gallery-level project coordination. They will be someone who can manage crew schedules, allocate resources and equipment, and keep jobs moving efficiently across departments, all while prioritizing safety and quality of service. Must be comfortable balancing desk work with warehouse hustle, and equally at ease briefing a crew on the day's job needs as coordinating with Project Managers on the finer points of a project's lifecycle. This person is adept at juggling shifting priorities, communicates clearly, quickly, directly and kindly, and understands how to handle art objects and materials with care. Atthowe Fine Art Services prides itself on completing "impossible" projects. Expect to contribute to our team of experts and thrive with managing the unexpected.

Responsibilities

• Manage crew schedule, prioritizing efficiency, safety, quality of service, and cross-departmental coordination, resolving any potential conflicts over resource allocation to ensure smooth client-based services
• Facilitate or attend meetings regarding the planning, needs, and development of crew scheduling and vehicle dispatch
• Schedule blocks of time for jobs, meetings, and other company events, locking in next-day’s schedule by an agreed upon time to facilitate job prep
• Brief crew day-to-day on overall job needs, providing scheduling paperwork, setting clear expectations for quality of work and safety, and maintaining contact with crew to monitor progress and notify clients
• As needed, support Project Managers with elements of the lifecycle of projects, including workflows, client communications, feasibility/risk assessments, estimates, plans, scheduling, staffing, permitting, budgeting, change orders, job tracking, billing, final reporting, etc
• Ensure efficient, timely, and detailed communication and registration information transfer between company departments
• Manage the implementation of detailed instructions and strict protocols while also utilizing critical thinking to problem solve, sometimes under pressurized time constraints
• Gain solid knowledge of handling differing objects safely and understand the materials that make up the objects and how these materials may react with installation or packing materials
• Possess solid understanding of the typical parties and agreements involved in the transportation, handling, and installation of artworks and museum objects
• Effectively work as part of a team, contributing to cooperative problem solving, taking the lead and/or appropriately escalating problems to leadership, as needed
• Assist with other day-to-day logistics operations, including tasks such as answering phones, dock activity, or driving trucks, as needed

Qualifications

• Minimum of 3 years of experience in museum or arts-related field
• Solid understanding of art handling and transportation standards
• Ideal to have experience as an Assistant Dispatcher or equivalent in an art shipping organization, museum, or gallery
• Possess a valid California driver’s license and a clean driving record at the time of, and for the duration of employment
• Complete and pass STA (Security Threat Assessment) application and verification
• Solid knowledge of Microsoft Office (Excel, Word, Outlook, Teams), Google Suite, and familiarity with Asana
• Exceptional attention to detail, organization, and communication skills – verbal and written
• Able to meet tight deadlines and multi-task in a sometimes-hectic environment
• Able to work flexible schedule as needed

Physical Demands

65% Computer desk work, 35% Warehouse work and light lifting as needed (up to 50 lbs.)

Benefits

• 100% coverage of health insurance premiums through Kaiser
• Dental and vision coverage through Principal
• Roughly 17.5 days of PTO for full-time employees, increases with tenure
• 12 holidays
• 401K with 3% match
• Cell phone reimbursement of $60/month
• Eligibility to become a worker owner with profit sharing after one year of employment
• Employee bonuses

Atthowe Fine Art Services is a worker-owned California cooperative, in business since 1928 and exclusively dedicated to handling fine art and fragile objects for over 50 years. We are an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. Schedule: Full Time, Hourly, 7:30 a.m. start. Base pay range: $37-46/hour DOE. Please submit a cover letter and resume to http://www.atthowe.com/whats-happening/we-are-hiring-dispatcher.