Dispensing Optician - Eye Specialists

About the role

BayCare Clinic's mission is to provide measurably superior specialty medical services to our patients. BayCare Clinic Eye Specialists is seeking a Dispensing Optician to join our team in Green Bay, WI. We are looking for a compassionate, thoughtful candidate who wants to contribute to a positive patient experience. The typical hours for this role are Monday‑Friday from 8:00 am – 5:00 pm, with no holidays and no weekends.

BayCare Clinic is a successful, dynamic group comprised of 20+ specialties. We are a physician‑owned entity with joint ownership in Aurora BayCare Medical Center, a 167‑bed hospital in Green Bay, WI, providing a built‑in referral base. Each specialty practice enjoys clinical autonomy and is financially sound.

We are a team of dedicated Ophthalmologists and Optometrists serving the ophthalmic needs of Northeastern Wisconsin and the Upper Peninsula of Michigan. BayCare Clinic Eye Specialists offers more specialty services than any other provider in northeastern Wisconsin and is the largest Ophthalmology practice north of Milwaukee, with five locations in the region. Our collaborative team includes cornea, glaucoma, retina, pediatric, and oculoplastic specialists.

The unique skills and talents of each team member contribute to our synergy and our goal of excellent patient care. We foster a positive, collaborative culture, provide a supportive and energizing work environment, give every team member a voice, and encourage ownership of work. We offer regular professional development opportunities, seek feedback and ideas, and invite participation in various projects.

Responsibilities

• Acknowledge patients as they enter the optical department.
• Call patients when eyewear is ready.
• Effectively analyze and interpret prescriptions, understand patient needs, and promote optimum comfort, visual efficiency, and cosmetic acceptability.
• Identify irregularities by applying knowledge of ophthalmic terminology to ensure the prescription is correct.
• Recognize and share the limitations of the prescription with the patient as it relates to the practical application of the product by determining the relationship between prescription and the patient’s needs.
• Review and verify exiting patient records, assess previous eyewear use, and identify visual tasks to fulfill patient needs and wants.
• Work with and educate patients to determine appropriate frame and lens type.
• Work with vendors to place orders as necessary.
• Accurately measure facial, ocular, and frame dimensions; evaluate results to enhance proper visual performance and appearance.
• Demonstrate products to patients, explaining lens features and frame types to meet patient needs and wants.
• Demonstrate required skills and train patients in the proper use, care, insertion, and removal process for contact lenses.
• Verify orders to ensure correct eyewear is dispensed.
• As necessary, make adjustments of eyewear in relation to the patient’s head and face.
• Properly document deliveries and accurately maintain patient files and sales records.
• Submit billings to third‑party payers as necessary.
• Assist in merchandising, cleaning, and restocking.
• Other duties may be assigned as necessary to meet the needs of the organization.
• Respect and maintain confidentiality.
• Work in a safe, compliant, and ethical manner at all times.

Requirements

• A minimum of a high school diploma.
• ABO Certification or related experience preferred.
• Strong interpersonal skills are necessary.
• Basic computer skills needed.

Benefits

• Comprehensive benefits package including health, dental, disability, and life insurance.
• Flexible spending options.
• 401(k) retirement plan with a company match.
• Generous paid time off (PTO).
• Paid holidays.

Schedule

Typical hours are Monday‑Friday from 8:00 am – 5:00 pm. No holidays, no weekends.