Dispensary Associate - Part Time (Temporary)

Join Trulieve, where passion meets purpose in one of the nation's fastest-growing industries. Recognized on TIME's America's Best Companies 2026 List, Trulieve stands out for employee satisfaction, financial strength, and sustainability transparency—one of only two cannabis companies to receive this honor. We are dedicated to bringing patients relief through trusted, hand-grown products cultivated in carefully controlled environments to minimize unwanted chemicals and pests.

About the role

The Dispensary Associate guides customers on their cannabis journey by educating them on product benefits, effects, and potential side effects while delivering exceptional customer service. This temporary, part-time role facilitates purchases in compliance with state regulations and ensures a positive customer experience. The position should not exceed 6 months.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers with empathy and compassion.
• Deliver the TruExperience through elevated service standards, behaviors, and product knowledge.
• Assist managers and shift supervisors with returns according to company policy.
• Prepare and process patient orders efficiently and accurately.
• Follow all Trulieve policies and procedures.
• Collaborate with leadership to enhance the customer experience and resolve issues.
• Document customer concerns on their profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Perform additional tasks as assigned by management, which may include crossover duties such as delivery driving (requires a valid driver’s license and clean driving record).

Additional Responsibilities (Online Support)

• Assist with processing online orders, including deliveries, within a 2-hour timeframe.

Requirements

• High-school diploma or equivalent, with experience in a similar field.
• Minimum age of 21 (or 18 in CT, PA, and WV).
• Prior retail or customer service experience is a plus.
• Cash handling experience required.
• Ability to work independently in a fast-paced environment and collaborate effectively in a team.
• Excellent verbal and written communication skills, with strong interpersonal and professionalism.
• Ability to follow written and oral instructions and interact respectfully with customers and team members.
• Conversational English proficiency for effective communication, equipment operation, and safety procedures.
• Valid driver’s license and clean driving record to fulfill delivery driver role (if applicable).
• Must pass a comprehensive background check.

Physical Requirements

• Constantly move throughout the facility, including confined spaces, and communicate sensitive information.
• Frequently manipulate objects of varying sizes and weights (e.g., products, packaging, tools), push/pull up to 50 lbs, lift/carry/position up to 50 lbs, and ascend/descend stools/ladder/steps.
• Occasionally position self at floor level (e.g., crouch, stoop, kneel, crawl) and remain seated.
• Must be able to see, hear, or use prosthetics to meet job requirements.
• Ability to work with ill, disabled, elderly, emotionally upset, or occasionally hostile individuals.

Schedule

• Flexible hours based on store needs, including evenings, weekends, and holidays.
• Up to 25 hours per week, with availability for "after hours" shifts as needed.

Pay

$15.15 per hour, plus eligibility for tips.